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Features subject to change without notice
V1
Transfer Beep Indication
Each extension can enable or disable the beep that is played when they are transferring a call to
another destination. When enabled, there is a short tone burst (Beep) that is heard, when
disabled, there is no tone heard.
Transfer and Answer
This allows busy attendants to complete a transfer and answer (get) the next incoming call with
the push of one button.
UCD
Uniform Call Distribution – UCD is a flexible function of the suite 64 system. Simply stated, UCD
grouping allows system resources, primarily extensions, to be linked for call handling. The Suite
64 has 24 UCD groups and each group has a lead or pilot number, which is the access point of
the UCD group. There are three types of UCD groups, linear, distributed and all ring.
Linear
Calls sent to UCD group marked as linear will ring the extension that is programmed in
the first position within the UCD group. If there is no answer or that extension is busy, the
caller is sent to the next agent.
Distributed
Calls and sent to a UCD group marked as distributive are routed to the group members in
a uniform distribution fashion. Therefore, the next agent in the group will received the
next call.
All Ring
Calls that are sent to a UCD group marked as all ring – rings all members within the
group simultaneously.
UCD Agent Logoff / Logon
Agents can dial a code to be temporarily taken out of the group. Once out of the group the agent
does not receive any incoming calls. This can be very helpful when an agent is out of the office
or out to lunch.
UCD Reroute (Overflow Destination)
All UCD groups in the Suite 64 have the ability to play an overflow message one, an overflow
message two as well as defining a reroute (overflow) destination. Once a caller is in queue, the
caller can be presented with a message at a predetermined time. If the caller remains in queue
they will be presented with a second message. If a call in queue goes unanswered, after a period
of time the call can be sent to an overflow destination such as an extension, or UCD group.
Virtual Extensions
Virtual extensions are used as alternative ringing locations, when using special features.
Voice Mail Integration
All of the PCS Digital systems can be programmed to integrate voicemail systems.
