Pre-service Checklist
24
Xantrex Lithium-ion Battery Owner's Guide
Pre-service Checklist
WARNING
ELECTRICAL SHOCK OR BURN HAZARD
Do not disassemble the Xantrex Battery. It does not contain any
user-serviceable parts. Attempting to service the Xantrex Battery
yourself could result in an electrical shock or burn.
Failure to follow these instructions can result in death, serious
injury, or equipment damage
.
NOTE
: To obtain service go to
Contact Information on page 2
Prior to obtaining service, see below:
1. Check for any error codes or alert conditions displayed on
the Xantrex App. If available, check the SoC gauge (PN:
881-0268-01) for error codes.
2. As soon as possible, record the conditions at the time the
problem occurred so you can provide details when you
contact customer service for help. Include the following
information:
n
What loads the Xantrex Battery was running
n
What the battery condition was at the time (voltage,
etc.) if known
n
Recent sequence of events
n
Any known unusual power factors from the source
such as low voltage
n
Whether any extreme ambient conditions existed at
the time (temperature, vibrations, moisture, etc.)
3. If your Xantrex Battery is not displaying an error code,
check the following to make sure the present state of the
installation allows proper operation:
n
Take screen shots of the Xantrex App screens and
alert notifications from your smart device.
n
Is the lithium-ion battery located in a clean, dry,
adequately ventilated place?
n
Are the battery cables adequately sized as
recommended in the guide?
n
Is the battery in good condition?
n
Are all DC connections tight?
n
Are the configuration settings correct for your
particular installation?
n
Are all disconnects and DC breakers closed and
operable?
n
Are there any blown fuses in the installation, if any?
4. Contact customer support for further assistance. Please
be prepared to describe details of your system installation
and to provide the model and serial number of the Xantrex
Battery.
