14
Guarantee and service conditions
Due to the fast advancement of these products, no guarantee of completeness
can be given. Modifcations in technique and confguration are subject to change at
any time. To receive a digital copy of this user manual, please contact our service
department.
You receive a voluntary 2- year manufacturer guarantee, starting at purchase date,
for material and production defects of the product. This guarantee is applicable
in Germany, Austria and Switzerland. The receipt counts as a proof of guarantee.
Within the guarantee period we will repair all material and manufacturer defects
free of charge. Your statutory warranties remains unaffected by this guarantee.
The guarantee does not count:
in case of damages which have arisen after improper use
for wear parts / accessories that are subject to natural wear and tear
for defects that are known to the customer at purchase
in case of damages that occurred due to repair or intervention of the buyer or an
unauthorized third party
in case the device was connected to a higher voltage as stated on the device
when dropping the device or single elements of it
for improper transportation or packaging
damages that occurred due to force majeure
for non -observance of valid safety precautions
for non -observance of the manual
Batteries / rechargeable batteries are not covered by the guarantee as they are
parts of consumption.
In case of a guarantee claim, the date of sale has to be proven by receipt or
invoice. Replacements for reasons covered by the guarantee do not lead to an
extension of the original guarantee period, neither for the device itself nor for
any replaced components. If you are claiming a valid guarantee, we are entitled
to choose whether we will repair the device free of charge or exchange it for a
new device. Any further claims are excluded. Parts replaced will pass into our
property. We reserve the right to change defective parts or products against
follow -up models. Please always contact us before you return your product.
Provided that a return shipment has been agreed upon, send the defective product
securely packaged at your own cost to our service department. It is absolutely
necessary that you add a copy of your receipt to your return shipment. Repairs
carried out after the guarantee period are subject to a charge. We will not accept
freight collect shipments and will return them to the sender.