– damages that occurred due to force majeure
– for non-observance of valid safety precautions
– for non-observance of the manual
Batteries / rechargeable batteries are not covered by the guarantee as they are parts of
consumption.
Replacements for reasons covered by the guarantee do not lead to an extension
of the original guarantee period, neither for the device itself nor for any replaced compo-
nents. If you are claiming a valid guarantee, we are entitled to choose whether we will repair
the device free of charge or exchange it for a new device. Any further claims are excluded.
Parts replaced will pass into our property. We reserve the right to change defective parts or
products against follow-up models.
Please always contact us before you return your product.
Provided that a return shipment
has been agreed upon, send the defective product securely packaged at your own cost to
our service department. It is absolutely necessary that you add a copy of your receipt to your
return shipment. Repairs carried out after the guarantee period are subject to a charge. We
will not accept freight collect shipments and will return them to the sender.
