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Warranty
X-Rite warrants this Product against defects in material and
workmanship for a period of twelve (12) months from the
date of shipment from X-Rite’s facility, unless mandatory
law provides for longer periods. During such time, X-Rite
will either replace or repair at its discretion defective parts
free of charge.
X-Rite’s warranties herein do not cover failure of warranted
goods resulting from: (i) damage after shipment, accident,
abuse, misuse, neglect, alteration or any other use not in
accordance with X-Rite’s recommendations, accompanying
documentation, published specifications, and standard
industry practice; (ii) using the device in an operating
environment outside the recommended specifications or
failure to follow the maintenance procedures in X-Rite’s
accompanying documentation or published specifications;
(iii) repair or service by anyone other than X-Rite or its
authorized representatives; (iv) the failure of the warranted
goods caused by use of any parts or consumables not
manufactured, distributed, or approved by X-Rite; (v) any
attachments or modifications to the warranted goods that
are not manufactured, distributed or approved by X-Rite.
Consumable parts and Product cleaning are also not
covered by the warranty.
X-Rite‘s sole and exclusive obligation for breach of the
above warranties shall be the repair or replacement of any
part, without charge, which within the warranty period is
proven to X-Rite‘s reasonable satisfaction to have been
defective. Repairs or replacement by X-Rite shall not revive
an otherwise expired warranty, nor shall the same extend
the duration of a warranty.
Customer shall be responsible for packaging and shipping
the defective product to the service center designated by
X-Rite. X-Rite shall pay for the return of the product to
Customer if the shipment is to a location within the region in
which the X-Rite service center is located. Customer shall
be responsible for paying all shipping charges, duties, taxes,
and any other charges for products returned to any other
locations. Proof of purchase in the form of a bill of sale or
receipted invoice which is evidence that the unit is within
the Warranty period must be presented to obtain warranty
service. Do not try to dismantle the Product. Unauthorized
dismantling of the equipment will void all warranty claims.
Contact the X-Rite Support or the nearest X-Rite Service
Center, if you believe that the unit does not work anymore or
does not work correctly.
THESE WARRANTIES ARE GIVEN SOLELY TO BUYER
AND ARE IN LIEU OF ALL OTHER WARRANTIES,
EXPRESSED OR IMPLIED, INCLUDING BUT NOT
LIMITED TO THE IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE OR APPLICATION, AND NON-INFRINGEMENT.
NO EMPLOYEE OR AGENT OF X-RITE, OTHER THAN
AN OFFICER OF X-RITE, IS AUTHORIZED TO MAKE ANY
WARRANTY IN ADDITION TO THE FOREGOING.
IN NO EVENT WILL X-RITE BE LIABLE FOR ANY OF
BUYER’S MANUFACTURING COSTS, OVERHEAD, LOST
PROFITS, GOODWILL, OTHER EXPENSES OR ANY
INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL
DAMAGES BASED UPON BREACH OF ANY WARRANTY,
BREACH OF CONTRACT, NEGLIGENCE, STRICT TORT,
OR ANY OTHER LEGAL THEORY. IN ANY EVENT OF
LIABILITY, X-RITE’S MAXIMUM LIABILITY HEREUNDER
WILL NOT EXCEED THE PRICE OF THE GOODS OR
SERVICES FURNISHED BY X-RITE GIVING RISE TO
THE CLAIM.
Service and Support
RECERTIFICATION
X-Rite recommends an annual recertification of i1Pro 3
spectrophotometer. Contact your X-Rite dealer or the nearest
X-Rite Service Center to find out more about recertification.
SERVICE CENTERS
Visit our i1Pro 3 website at
http://xrite.com
to locate the nearest X-Rite Service Center or contact your X-Rite dealer
for more information.
SUPPORT OPTIONS
We are confident you will be pleased with your new X-Rite product. At the same time, we understand your need for
on-demand support and training in today’s complex and rapidly evolving workflows. Because of this we are making
the following on-line and free support tools available to registered users.
These support tools are found at:
www.xrite.com/support/i1Profiler
• Free and unlimited access to the i1Profiler interactive training video; available within the i1Profiler software too.
• Free and unlimited access to the X-Rite on-line Help Desk, which includes detailed and helpful support articles
related to frequently asked questions.
• Free access to X-Rite’s e-mail support and call center during the warranty period for issues resulting from
general product use provided:
- You are the original registered user of the product
- You are using the current version of i1Profiler software
- You are using currently supported hardware and supported platform (operating system)
Because we recognize the need for advanced support related to using i1Profiler and X-Rite products in various
workflows, as well as support in post warranty time periods, we are happy to offer fee based support programs and
training options delivered by X-Rite’s highly experienced Color Experts.
For complete information, please visit
www.xrite.com/i1Profiler/Supportoptions
