CAPSURE Cosmetic User Manual
33
Appendices
Troubleshooting
Symptom Action
Will not turn on
Press and hold the Power button.
Charge battery / plug in to USB port.
Instrument not
responding
Hold down on/off button 10 seconds to turn off then restart.
Instrument will not switch
off
Remove the USB connection.
Hold down on/off button 10 seconds to turn off then restart
Too much ambient light
detected
Make sure you keep the instrument on the skin until the end
of the measurement.
Avoid measuring in bright sunlight or shield the area being
measured.
Instrument requests a
“Recalibrate”
Recalibrate the instrument using the Calibrate function in
the Settings menu.
“Reference slider not
closed!” continually
displays after calibrating
more than once.
You will need to perform seven calibration procedures in a
row. This will set a new reference point and correct the
problem.
Screen Messages
Screen messages can appear in the display during error conditions or for informational
purposes. Some messages are cleared from the instrument screen by pressing the
Enter
button.
Messages may also be accompanied by a number to indicate a specific condition. If an error
condition persists, contact technical support at 800.248.9748 or visit www.xrite.com.
Sample Error
Message
