X-laser SkyWriter HPX M-5, Руководство по продукту и руководство пользователя

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Repair and Return Information
Product Registration
Register Your Product: You must first register your X-Laser product at www.x-laser.net/warranty.fwx to
activate your warranty. Failure to do so may result in loss of warranty service. ALWAYS KEEP YOUR
PRODUCT BOX FOR SAFE RETURN PACKAGING.
Return Material Authorization (RMA) and Shipping
PLEASE NOTE: All returns will incur a $50 bench fee which will be waived if a) the product is repaired
under warranty, b) the client elects to repair an out of warranty unit, or c) the unit is beyond repair and
is disposed of with the client
’ s authorization. The bench fee covers an initial evaluation, basic internal
cleaning and basic alignment and calibration.
Please first contact X-Laser for an RMA number. Our support team will most likely spend a few minutes
trying to diagnose the issue over the phone to find the fastest resolution for you. If the laser needs to be
returned, you will be given an RMA number and a URL to complete the RMA process. All information
you will need to return your laser is noted on the RMA web site. Upon completion of the online RMA
form, a PDF with shipping instructions will appear.
Return shipping instructions will be located on the PDF form that pops up after you have completed and
submitted the online RMA form. Follow shipping, packaging, and insurance instructions. X-Laser is not
responsible for any shipping damages by shipper and/or poor client packaging.
Shipping within Continental USA
X-Laser pays return FedEx ground shipping to the customer for warranty and DOA repairs only. Out of
warranty work shipping is paid by user in both directions. Faster shipping will incur an extra shipping fee.
Shipping outside Continental USA
X-Laser pays for FedEx return ground shipping to the customer or freight forwarder within continental
USA for warranty or DOA repairs only. Out of warranty work shipping is paid by user in both directions.
Shipping costs for parts, if approved by X-Laser, are paid by client. Faster shipping will incur an extra
shipping fee.
Out of Warranty Repairs
X-Laser will evaluate the product and contact the user for repair authorization. Payment must be
remitted by credit card or PayPal prior to service. Costs for repair are based on product model. Products
not authorized for repair will be returned at user's expense. Following first request for repair
authorization, a storage fee per month will be assessed. After sixty days product will be considered
abandoned and disassembled.
General Notification
X-Laser at X-Laser's sole discretion reserves the right to:
•
Change this policy without prior notification;
•
Determine what is to be repaired and or replaced;
•
Determine warranty status or repair and evaluation charges;