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Technical Support: [email protected] US: +866 677 0053 EU: +44 (0) 1793 230 343
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Technical Support: [email protected] US: +866 677 0053 EU: +44 (0) 1793 230 343
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FA
Qs
5e or 6?
While our equipment is tested and graded to Cat 5e cable
standard; tests have shown that better results are achieved
when using Cat6 cable. The lower gauge, thicker copper
cores ensure better signal transfer. Newly installed cabling
should always conform to Part P Regulation and BS 7671
(17th Edition), and should be terminated to 568B standard
Can I use a single Cat 5e cable?
Although conventional transmission is considered to be two
Cat 5e cables, it is possible to send the signal down a single
cable if necessary. All of our pro-matrix switches and UTP
splitters support single UTP mode, however in this mode IR
control of sources and matrix switching is not possible.
However using HDBaseT transmission; all of the twin cable
features are supported with the added benefit of Ethernet
and RS232 control.
How far can the signal travel?
Under perfect transmission conditions our HD receivers
will operate at 30, 50 or 100m (@1080p) depending on
the model used. Perfect conditions mean no electrical
interference, straight cable runs with no bends or kinks
and no patch panels or wall outlets. If some of the above
are factors in your installation then signal strength and
bandwidth can be compromised. If a cable run is reaching the
upper limit of the receivers’ capabilities, then the signal can
be boosted by way of an extender set (Rx-TX) or by simply
using an in-line repeater. Our transmission signals can be
repeated up to 5 times (250m) using a conventional TMDS
signal or 7 times (700m) using HDBaseT technology.
What about 3D?
All of our matrix switches and most of our extender products
will pass-through a 3D Blu-ray signal. The 30m and Coax
extender sets do not support frame sequential 3D (Blu-ray),
but will still pass-through interlaced stereo-scopic
3D (Satellite etc.)
How do I control the sources?
Most of our HDMI distribution products support some kind of
IR pass-through from point-to-point extender sets to pro and
HDBaseT matrices. Most of the range now supports
wideband IR meaning it is compatible with any IR device
available on the market. Our Pro and HDBaseT matrix range
(Cat 5e) has IR pass-through from each of the outputs and
has discrete IR outputs at the switch end, meaning you can
have multiple identical sources yet the IR would be routed
only to the applicable source.
Do I need power at the TV end?
Yes. Our HD display adaptors require a 5v power supply at
the TV end to operate. It’s important that these are powered
locally and do not receive remote power from the rack as
there can be issues resulting from voltage drop along the
length of cable. Our new USB power cables overcome the
problem of having a second mains outlet behind the TV.
These useful leads draw the 5v from the USB socket on the
TV to power the receiver, this also means that the receiver
13. FAQs
is only powered when the TV is on making the system more
environmentally friendly.
Do I need to use 1 or 2 cables?
Using our conventional pro (TMDS) transmission method the
Video & Audio is sent along cable #2, IR and HDCP data
is sent along cable #1. Using our HDBaseT technology it’s
possible to send Audio (up to DTS Master), Video (up to 4k),
Ethernet (10/100), and control (RS232 & 2-way IR) down a
single Cat 5e cable.
Are Wyrestorm products compatible with
HDMI 1.4?
HDMI 1.4 refers to a list of ‘features’ that a device is capable
of supporting, including Ethernet channel, return audio
channel, 3D etc. Due to the continuously evolving nature of
the technology, HDMI Licensing LLC have now decided to
simplify terminology by testing and referring to cable in terms
of STANDARD or HIGH-SPEED rather than in generations
1.3, 1.4 etc.
• STANDARD (or “category 1”) HDMI cables perform at
speeds of 75Mhz or up to 2.25Gbps, which is the equivalent
to a 720p/1080i signal.
• All WyreStorm equipment support HIGH-SPEED (or
“category 2”) HDMI cables that have been tested to
perform at speeds of 340Mhz or up to 10.2Gbps, which
is the highest bandwidth currently utilised over an HDMI
cable and can successfully handle 1080p signals including
those at increased color depths and/or increased refresh
rates from the Source. High-Speed cables are also able to
accommodate higher resolution displays, such as WQXGA
cinema monitors (resolution of 2560 x 1600).
What about screens with different
resolution capabilities?
When sending a signal point to point a TV will communicate
it’s capabilities to the source, then the source will output a
suitable signal that compatible (i.e. 1080p Stereo audio). If
you were to use a matrix switch with three 1080p screens
and one 1080i screen, the resultant image would be 1080i
across all screens. The matrix switches do not scale per
output but instead negotiate with the source a signal that all
screens are capable of supporting.
How does the Matrix cope with HDCP?
HDCP (High Definition Copyright Protection) is a feature
built in to HDMI devices to prevent theft of or illegal
distribution of HD content. Unlike competing products,
WyreStorm matrix switches are legal and comply with HDCP
regulations. They do this by assigning a “key” to every display
connected to the switch. HDCP “keys” are assigned to a
display when connected to a HDMI device normally. This
doesn’t change when connected to a switch; it just assigns
more of them.
I can get 1080i but not 1080p at a TV
location
Firstly ensure that both the source is outputting 1080p and
that the TV is Full HD 1080p screen. If this is the case then
the receiver Cat 5e or Coax may need setting up for long
14. Maintenance
Clean this unit with a soft, dry cloth only. Never use alcohol, paint
thinner or other harsh chemicals.
15. Product Service
Provided Service:
1. Damage requiring service:
This unit should be serviced by
a qualified service personnel if:
• The DC power supply or AC adaptor has been damaged.
• Objects or liquid have gotten into the unit.
• The unit has been exposed to rain.
• The unit does not operate normally or exhibits a marked
change in performance.
• The unit has been dropped or the cabinet damaged.
2. Servicing Personnel:
Do not attempt to service the unit
beyond that described in these operating instructions. Refer
all other servicing to authorised servicing personnel.
3. Replacement Parts:
When parts need replacing, ensure
parts approved by the manufacturer are used – either those
specified by the manufacturer or parts possessing the same
characteristics as the original parts. Be aware – unauthorised
substitutes may result in fire, electric shock, or other hazards
and will invalidate your warranty.
4. Safety Check:
After repairs or service, ask the service
personnel to perform safety checks to confirm the unit is in
proper working condition.
16. Mail-in-service
When shipping the unit, carefully pack and send it prepaid, with
adequate insurance and preferably in the original packaging.
Please include a document or letter detailing the reason for return
and include a daytime telephone number and/or email address
where you can be contacted.
If repair is required during the limited warranty period, the
purchaser will be required to provide a sales receipt or other proof
of purchase, indicating date and location of purchase as well as
the price paid for the product. The customer will be charged for
the repair of any unit received unless such information is provided.
17. Warranty
Should you feel your product does not function adequately due
to defects in materials or workmanship, we (referred to as “the
warrantor”) will, for the length of the period indicated below
(starting from the original date of purchase) either:
a) Repair the product with new or refurbished parts.
or
b) Replace it with a new or refurbished product.
Limited warranty period:
All WyreStorm products are covered by a 2 year PARTS and
LABOUR warranty. During this period there will be no charge for
unit repair, replacement of unit components or replacement of
product if necessary.
The decision to repair or replace will be made by the warrantor. The
purchaser must mail-in the product during the warranty period. This
limited warranty only covers the product purchased as new and is
extended to the original purchaser only. It is non-transferable to
subsequent owners, even during the warranty period.
A purchase receipt or other proof of original purchase date is
required for the limited warranty service.
18. Warranty Limits
and Exclusions
1. This Limited Warranty ONLY COVERS failures due to
defects in materials or workmanship and DOES NOT
COVER normal wear and tear or cosmetic damage.
The limited warranty also DOES NOT COVER damage
that occurs in shipment or failures caused by products not
supplied by the warrantor, failures resulting from accident,
misuse, abuse, neglect, mishandling, misapplication, alteration,
incorrect installation, set-up adjustment, implementation of/to
consumer controls, improper maintenance, power line surge,
lightening damage, modification, service by anyone other than
a manufacturer-approved service centre or factory-authorised
personnel, or damage attributable to acts of God.
2. There are no express warranties except as listed
under “limited warranty coverage.” The warrantor
is not liable for incidental or consequential damage
resulting from the use of this product or arising out
of any breach of this warranty.
For example: damages
for lost time, the cost of having a person/persons remove or
re-install previously installed equipment, travel to and from
service location, loss of or damage to media, images, data or
other recorded/stored content. The items listed here are not
exclusive, but are for illustration only.
Parts and service not covered by this limited warranty are not
the responsibility of the warrantor and should be considered the
responsibility of the individual.
cable mode using the DIP switches. This useful feature uses
an alternative Equalisation method to re-sync the signal over
longer distances.
I cannot get a signal out from my A/V
receiver along a Cat 5e extender set
Check to ensure that the A/V Receiver isn’t adding CEC
(HDMI Control Protocol) to the outgoing signal, this can
sometimes have an effect on the HDMI signal.