9
3) Is the remote handset powered and sending a
signal?
Note:
IR is invisible to the naked eye, so use a digital
camera/ phone camera to check the remote signal – point
the camera at the remote control when pressing a button.
The remote transmitter can be seen flashing to indicate a
signal being sent. Replace batteries if flashing is not seen
on the digital camera screen.
4)
IR dropout issues can be due to exterior influences
emitting infrared radiation that can interrupt IR signals.
Ensure emitters and receivers are away from the following
causes of IR interference.
• Direct sunlight, Fluorescent lighting (on cold start up)
• Halogen lighting
• Plasma screens
5)
UTP Termination Issues – ensure cables and RJ45
terminations are correct and in good condition at
both transmitter and receiver ends to see if control is
established. If so, a possible re-termination of the cable
could remedy the problem.
6)
Are WyreStorm emitters and receivers being used?
The use of third party products/magic eyes may not be
compatible. Always use WyreStorm components included
with your purchase or check compatibility of third party
control systems with your WyreStorm dealer.
7)
If problems persist, swap out the IR emitters and
receivers to rule out faults with the units themselves. Use
emitters you know are fully operational to test working
condition.
9)
Should IR remain unresponsive, turn off and disconnect
all cables from the extenders and reconnect one at a
time to assess if one device or location in particular is the
problem.
If so, run new cables directly to the display – if this fixes
the problem, it is likely that electromagnetic interference /
damage to the cable somewhere along the run is causing
the IR signal to drop out. Investigate and remove EM
interference from the run or replace damaged UTP cable.
Cat5e or 6?
While our equipment is tested and graded to Cat 5e
cable standard; tests have shown that better results are
achieved when using Cat6 cable.
The lower AWG (American Wire Gauge) uses thicker
copper cores ensure better signal transfer/Transmission
rates. Newly installed cabling should always conform to
Part P Regulation and BS 7671 (17th Edition), and should
be terminated to 568B standard.
Can I use a single Cat 5e/Cat 6 cable?
Although conventional transmission used to be
considered two Cat5e cables for video, audio and control,
HDBaseT transmission only requires a single cable.
All features found with dual cable transmissions are
supported with HDBaseT, with addition of RS232 serial
control, Power and Ethernet passed along a single
Cat5e/6/7, depending on feature set/model of product
How far can the signal travel?
Under recommended transmission conditions WyreStorm
HDBaseT equipment can distribute to 100m (4K /
1080p) depending on the type of product and model
used.
Recommended conditions denotes no electrical
interference, straight cable runs with no bends or kinks
and no patch panels or wall outlets. If some of the above
are factors in your installation then signal strength and
bandwidth can be compromised.
Should a cable run approach the upper limit of the
receiver capabilities, the signal can be boosted by
connecting to an another compatible extender set.
What about 3D?
All our matrix switches and the majority of our extender
products will pass-through a 3D Blu-ray signal.
How do I control the sources?
All of our HDMI distribution products support IR pass-
through from point-to-point extender sets to AMP and
HDBaseT matrices. Most of the range now supports
wideband IR meaning it is compatible with any IR device
available on the market. Our PP and HDBaseT matrix
range (Cat 5e/Cat6) has IR pass-through from each of the
outputs and has discrete IR outputs at the switch end,
meaning you can have multiple identical sources yet the
IR would be routed only to the applicable source.
Do I need power at the TV end?
It depends on the WyreStorm device. Products with
one-way PoH or PoE technology require local power
at the Transmitter end to power the Receiver remotely,
but products with two-way PoH or PoE can be locally
powered at either the Transmitter OR Receiver ends,
FAQ
