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ii.
If you are communicating through the speakerphone (handset will be on
receiver) then you will need to press SPEAKER ON/OFF which will
disconnect the call.
iii.
If you are unsure, pressing the END ALL CALLS button will disconnect all
active calls. This is explained further in the section titled “Ending call with
multiple stations”.
4.
Holding a station call
a.
Due to code compliance, the process of placing a call on hold may be different
from what you are accustomed to with a call waiting-enabled device. The
operation is embedded in the system to ensure callers will not be unanswered.
i.
If you are connected to 1 caller with the Command Center, you will only be
able to place that caller on hold if the phone is on speakerphone.
ii.
When another caller is calling in, the HOLD button will become active on
the right side of the display.
iii.
Press the HOLD button and 2-way communication will automatically be
enabled with that second caller.
iv.
If another call is ringing through, you can press HOLD again and be
connected to that call.
v.
See “Answering a call with a call on hold” section for more info on holding
calls.
5.
Answering a station call with a call on hold
a.
Answering a call while a call is on hold is as easy as pressing HOLD and the next
call in the queue will be answered.
b.
You are not able to select which car you talk to when there are multiple calls. The
priority is dictated by the caller that called in first and whether the call has already
been answered. This is executed internally by the Command Center.
c.
See “Holding a station call” for additional information.
6.
Joining multiple station calls
a.
Joining a call or calls is a feature of the Command Center and can be accomplished
by pressing JOIN on the left side of the display for calls that are in progress. This
function does not join two calls together, but rather joins in on a call already in
progress.
i.
To join a call, 1 or more phones connected to the Command Center have
to be on an active call.
1.
You will be able to see that they are on a call by looking at the
display (the line on a call will be yellow with a “1” on the far right
indicating line is in use).
