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4K IP Streaming Extender

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8. Troubleshooting & Maintenance

1)

If the IPA Manager does not detect any Transmitters/Receivers, please make sure:

l

Whether the IP address is configured correctly. Please ensure the IP of the
connected control PC is set to the same network segment as the TX / RX.

l

Whether there is an IP address conflict with another device in the same
network. Please make sure, each device has a different IP address in the same
LAN.

l

Power supply is normal and as specified.

l

The connection cables are of high-quality and the link has been established
successfully.

2)

If the IPA Manager detects the connected TX/RX units correctly, please confirm
whether the video source is selected correctly and that the connection cable
functions as specified.

Note:

If your problem still remains after following the troubleshooting steps above,

please contact your local dealer or distributor for further assistance.

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Содержание IPA300TR

Страница 1: ...IPA300TR IPA300TR P 4K IP Streaming Extender with Preview All Rights Reserved Version IPA300 IPA300TR P_2020V1 0 User Manual ...

Страница 2: ...Statement This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications It has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful inte...

Страница 3: ...e or install this product near water l Do not put any heavy items on the extension cable in case of extrusion l Do not remove the housing of the device as opening or removing housing may expose you to dangerous voltage or other hazards l Install the device in a place with fine ventilation to avoid damage caused by overheat l Keep the module away from liquids l Spillage into the housing may result ...

Страница 4: ...neral Information 10 5 2 PC Software Installation Hata Yer işareti tanımlanmamış 5 3 Web GUI Installation Hata Yer işareti tanımlanmamış 5 4 Device Configuration 11 5 5 Start IPA Manager 12 5 6 Video Routing Tab 13 5 6 1 Video Switching 14 5 6 2 Sending Single Source to All RX Devices 15 5 6 3 Stopping Starting Video 15 5 6 4 Disconnecting Source from RX 15 5 6 5 Preset Management 15 5 7 Video Wal...

Страница 5: ... Data from IPA Manager to a Device 31 5 13 Global Command Options and Settings 33 5 13 1 Receiver RX Settings Options 33 5 13 1 1 Analog Audio Output Settings 33 5 13 1 2 HDMI Audio Output Settings 33 5 13 1 3 Display EDID 34 5 13 1 4 Network Setting 35 5 13 1 5 RS232 36 5 13 2 Transmitter TX Settings Options 37 5 13 2 1 Input 37 5 13 2 2 Device EDID 37 5 13 2 3 Network Setting 38 5 13 2 4 RS232 3...

Страница 6: ...4K IP Streaming Extender 8 Troubleshooting Maintenance 50 9 Customer Service 51 ...

Страница 7: ...ity and flexibility It is ideal for distributing AV over 10 Gigabit Ethernet in enterprises and other large scale installations 1 1 About 10G Network Unlike traditional AV extension technology such as HDBaseT where transmitters and receivers are connected point to point or joined together using custom matrix switches the IPA300TR IPA300TR P is based on the inter compatible BlueRiver NT technology ...

Страница 8: ...00TR P series are configurable HDCP 2 2 compliant l Supports arbitrary Multi view layout l Supports Video Wall mode up to 5x5 screens l Selectable output resolutions up to 4K scaling ability l Transmitter route HDMI audio external audio as an independent streaming for receiver embedding l BlueRiver NT Series is compatible with SDVoE offering zero latency AV over IP with true 4K 60 and video proces...

Страница 9: ...DMI Video Output Connector 1 Type A female HDMI HDMI Output Resolution Up to 4Kx2K 60Hz 4 4 4 8bit Audio Output 1 AUDIO Audio Output Connector 1 3 5mm jack General Control 1 10G LAN 1 IR IN 1 IR OUT 1 RS232 1 ETHERNET Control Connector 2 RJ45 2 3 5mm jack 1 3 pin terminal block Power Consumption 18W Max Operation Temperature 10 55 Storage Temperature 25 70 Relative Humidity 10 90 Dimension W H D 2...

Страница 10: ... Packets are transmitted VIDEO LED The LED illuminates green when the stable video signal is detected ETHERNET LED The LED illuminates green if data are transmitted HDMI IN LED The LED illuminates green when video signal is detected HDMI OUT LED The LED illuminates green when video signal is detected TX LED The LED illuminates green when the unit is deemed as transmitter RX LED The LED illuminates...

Страница 11: ...CATx cable IR IN 3 5mm jack to connect an IR receiver for IR routing control IR OUT 3 5mm jack to connect an IR emitter for IR routing control RS232 3 pin terminal block for RS232 routing control Supports point to point unicast and point to multipoint broadcast configuration AUDIO IN OUT 3 5mm jack to connect an audio source or output device ETHERNET RJ45 port to connect control devices such as PC...

Страница 12: ...Point to Point In a point to point configuration there is no need for a switch Distribute full uncompressed data up to 4K 60Hz 4 4 4 resolution as well as 1G Ethernet audio and control signals over a single copper cable Splitter One to Many With only one IPA300TR IPA300TR P as transmitter and one 10G Ethernet switch any A V signal can be flawlessly and instantly distributed to a near limitless num...

Страница 13: ...4K IP Streaming Extender 7 4 3 System Diagram The following diagram illustrates typical input and output connections that can be utilized with the IPA300TR IPA300TR P Matrix System ...

Страница 14: ...rial extension between TX and RX units 7 Optional Connect GbE compatible Ethernet devices as needed for testing the 1 Gig Ethernet ports of any TX or RX units 8 Optional Connect compatible IR emitter modules to the IR output connectors of any TX or RX 9 Optional Connect compatible IR receiver modules to the IR input connectors of any TX or RX 10 Connect a 10G Ethernet cable Cat 6a recommended from...

Страница 15: ... use a 10GbE layer 2 layer 3 switch with IGMP snooping capabilities Ensure that the IGMP snooping setting is enabled and broadcast setting is disabled using the appropriate configuration software provided the switch manufacturer ...

Страница 16: ...tch except the management console port of the switch which is not part of the network Before proceeding make sure all the units are powered ON Then ensure that the IP addresses of PC and all the units are on the same local area network LAN Start the application by double clicking on IPA Manager exe file If you receive a pop up asking for network access confirmation make sure that both Private and ...

Страница 17: ... open up in the Video Switching tab It will discover all the devices on the network and display them inside the application All connected devices on the network will appear as a gray tiles within the application window Each tile will identify the Hostname of the device The default device Hostname is the MAC address Note that the Hostname can be updated at any time The IP Address of the device is a...

Страница 18: ... 6970 The Control Server currently only listens to port 6970 After connecting to the Control Server the IPA Manager will show discovered devices as tiles There are few things to take note of l The application features many different tabs to control the HDMI routing as well as routing of other signals such as analog audio RS232 control etc The default current tab should be Video Switching meaning t...

Страница 19: ... display is genlocked to the source as if it is directly connected In cases of the input video having a too large bandwidth to fit into a 10G network link e g 4K 60Hz 4 4 4 the video is slightly compressed to bring the stream down below the 10G limitation of the network Fast Switch Mode Fast source switching seamless to the human eye with about 1 2 frames transmission delay as well as output scali...

Страница 20: ...ct a TX by clicking on its associated active tile using the left mouse button b Hold down the left mouse button and drag the TX tile over the RX tile it is to be joined with Then release the mouse button to drop the TX tile onto the RX tile c TX and RX are now joined The video source connected to the Transmitter TX now appears on the display connected to the respective Receiver RX If the video is ...

Страница 21: ...X are joined together left click on the Receiver RX or Transmitter TX tile you want to see the connection status for All the joined tiles will be highlighted in blue 5 4 3 Stopping Starting Video To stop video being transmitted from a Transmitter TX right click the gear icon of the respective Transmitter TX and select Stop Video To start or restart a video transmission right click the gear icon of...

Страница 22: ...4K IP Streaming Extender 16 ...

Страница 23: ...p portion is reserved for configuring and setting up the video wall while the bottom half lists all available TX Transmitter and RX Receiver units The video wall size can be adjusted by changing the number of rows and columns The values for bezel correction represent the absolute amount of pixels The default value is set to 16 pixels Increase this value to adjust for thicker bezels while a value o...

Страница 24: ...e 3 Next drag the desired Transmitter TX source tile and drop it onto the tile labeled TX Drop Here 4 The source will now be visible across the whole Video Wall matrix according to your configuration 5 Adjust the bezel correction values top right bottom left to fit the bezel thickness of the connected displays Comment To apply new bezel values it may be necessary to allocate the Transmitter TX aga...

Страница 25: ...4K IP Streaming Extender 19 To delete a preset select one and the click the delete icon to delete it Delete Icon ...

Страница 26: ...nd click the gear icon then type the new name in the textbox and click Y to save 5 5 3 Removing Receiver RX from Video Wall To remove a Receiver RX from the Video Wall click the gear icon on the receiver tile that is to be removed and select the option Remove from Wall ...

Страница 27: ...rs To control the receiver s output resolutions click the gear icon on the video wall selection Select Wall Monitors Resolutions and choose the desired resolution from list of available resolutions The selected output resolution is applied to all receivers being part of the video wall ...

Страница 28: ... routing tab inside the IPA Manager The top portion is reserved for selecting Multi View mode while the bottom half is for selecting TX Transmitter and RX Receiver units 5 8 1 Configuring a Multi View 1 Select a Multi View mode a Click a layout mode showed on the top portion b Select the output resolution 4K or 1080p c Drag and drop the RX Decoder you want to configure from the Decoder list ...

Страница 29: ... etc Simply put When an RX device is in Genlock Mode it receives both the HDMI video and the HDMI audio signals from a single source The same also applies for all video switching modes when no separate HDMI audio stream is enabled To route the HDMI audio signal select the tab HDMI AUDIO ROUTING All RX devices are listed in the top half of the Receiver RX section Similarly all TX devices are listed...

Страница 30: ...nput of the TX to embed it into the HDMI output signal b HDMI Audio Stereo Downmix Select the audio stream from the HDMI input of any TX to embed it into the HDMI output signal If the HDMI audio stream is multichannel PCM audio it will be downmixed to 2 channel PCM audio c HDMI Audio All Available Channels Select the audio stream from the HDMI input of any TX to embed it into the HDMI output signa...

Страница 31: ...4K IP Streaming Extender 25 ...

Страница 32: ...itter TX section select a TX by left clicking on its associated active tile b Drag and drop the TX tile over the RX tile it is to be joined with c TX and RX are now joined together d Repeat above steps if additional receivers are to be joined to the same TX To control where and how analog audio is transmitted complete the following steps 1 Connect a speaker or any type of analog audio receiver to ...

Страница 33: ...lect the RS 232 Routing tab in the IPA Manager interface 2 Verify which Transmitters and Receivers are joined together Left click on the device tile you want to see the connection status of All joined together tiles will be highlighted blue 3 To pair devices drag the tile representing the Transmitter TX and drop it over the desired Receiver RX to create one way communication 4 To create a bi direc...

Страница 34: ...o the tile labeled All Displays in the Receivers section of the RS 232 Routing tab 5 9 2 Sending RS 232 Data from IPA Manager to a Device 1 Click gear icon of the respective transmitter or receiver tile 2 Select Send Receive RS 232 3 A dialog box opens 4 Enter the RS 232 string you want to send 5 Click the Send button to send out the string 6 Paired devices will receive the RS 232 command ...

Страница 35: ...4K IP Streaming Extender 29 Note API Server is used to device debug ...

Страница 36: ...ect the Infrared Routing tab in the IPA Manager interface 2 Verify which Transmitters and Receivers are joined together Left click on the device tile you want to see the connection status of All joined together tiles will be highlighted blue 3 To pair devices drag the tile representing the Transmitter TX and drop it over the desired Receiver RX to create one way communication 4 To create a bi dire...

Страница 37: ...ivers section of the RS 232 Routing tab 5 10 2 Sending IR Data from IPA Manager to a Device 1 Click gear icon of the respective transmitter or receiver tile 2 Select Send Receive IR 3 A dialog box opens 4 Enter the IR string you want to send 5 Click the Send button to send out the string 6 Paired devices will receive the IR command Infrared Limitations A Sender can either send IR data to a specifi...

Страница 38: ...m The pronto format is a series of hex numbers that describe everything that is needed to generate the required waveform It includes the carrier frequency the ON OFF period along with data and error checksum Large libraries of Pronto IR codes are publicly available and easy to find on the Web The code below is a Pronto string to turn Sony BlueRay player ON and OFF 0000 0067 0000 0015 0060 0018 003...

Страница 39: ...nput on a TX 5 11 1 2 HDMI Audio Output Settings Use this tab to control which audio source is output via HDMI There are four options l HDMI Audio from HDMI Genlock Mode The original HDMI audio stream received with the video is used if the RX device is in Genlock Mode or if the RX device does not receive a separate HDMI audio stream in any video mode l Analog Audio Select the analog audio stream o...

Страница 40: ... store the EDID coming from the display connected to the RX unit Use the Save button to save the EDID to a file It is also possible to select and copy the EDID Hex values directly and paste them into an editor such as Notepad When no display is connected the EDID view is blank ...

Страница 41: ...e IP address can be set to be either DHCP or Manual l Select DHCP to receive the IP address from a DHCP server or to be auto assigned with an IP from the 169 254 X X range in case there is no DHCP server on the network l Select Manual to set a static IP address IPV4 address subnet mask and gateway address Press Save to save the new IP address The new IP mode settings are stored in non volatile mem...

Страница 42: ...232 tab to modify edit the RS232 settings Select the desired port configuration Baud Rate Data Bit Stop Bit and Parity Click the Save button to save the updated RS232 configuration New RS232 settings are kept until the device is forced to factory defaults ...

Страница 43: ...is disabled streaming a video from an HDCP protected source to a screen will result in a black image displayed on screen It is also possible to only enable HDCP 1 4 by checking the Disable HDCP 2 2 support 5 11 2 2 Device EDID This tab is used to access and manipulate the EDID data of the source device connected to the TX Select the EDID data from the display and save it into a file or load EDID d...

Страница 44: ...The IP address can be set to either DHCP or Manual l Select DHCP to receive the IP address from a DHCP server or to be auto assigned an address within the 169 254 X X range in case there is no DHCP server on the network l Select Manual to set a static IP address IPV4 address subnet mask and gateway address Press Save to save the new IP address New IP mode settings are stored in non volatile memory...

Страница 45: ...S232 tab to modify edit the RS232 settings Select the desired port configuration Baud Rate Data Bit Stop Bit and Parity Click the Save button to save the updated RS232 configuration New RS232 settings are kept until the device forced to factory defaults ...

Страница 46: ...low to update the firmware 1 By default the update folder is in the same directory as the IPA Manager executable and named update If the update folder does not exist it is necessary to create it 2 Copy the new firmware update zip file into the update folder 3 The system automatically detects the devices compatible with the new firmware update archive and displays them as orange bars Devices not av...

Страница 47: ...t the Backup and Restore tab in the IPA Manager interface 2 Type in the backup file name and click Browse to select the destination path 3 Click Write Backup to save the system configuration data into the specified file 4 Click Browse on the Restore tile to select the backup file and click Restore Backup to restore the selected system configuration ...

Страница 48: ...4K IP Streaming Extender 42 5 12 3 Security Settings Select the Security tab in the IPA Manager interface to enter the section for modifying the password ...

Страница 49: ...4K IP Streaming Extender 43 5 12 4 System Logs Select the System Logs tab in the IPA Manager interface to enter the section for inquiring the system logs ...

Страница 50: ...ming Extender 44 5 13 Routing Table The routing table allows to gather info about the video HDMI audio analog audio and RS232 routing status Video Routing Table HDMI Audio Routing Table Analog Audio Routing Table ...

Страница 51: ...4K IP Streaming Extender 45 RS232 Routing Table ...

Страница 52: ...4K IP Streaming Extender 46 Infrared Routing Table ...

Страница 53: ...word admin Please type the user name and password and then click LOGIN Before starting the GUI control make sure the control PC is connected either directly to the network switch or to the Gigabit Ethernet port on one of the devices Upon launch the main window will open up in the Video Switching tab It will discover all the TX and RX devices on the network and display them inside the application G...

Страница 54: ...4K IP Streaming Extender 48 above chapter for more details ...

Страница 55: ...4K IP Streaming Extender 49 7 Panel Drawing IPA300TR P IPA300TR ...

Страница 56: ...e same network Please make sure each device has a different IP address in the same LAN l Power supply is normal and as specified l The connection cables are of high quality and the link has been established successfully 2 If the IPA Manager detects the connected TX RX units correctly please confirm whether the video source is selected correctly and that the connection cable functions as specified ...

Страница 57: ...function caused by ü Normal wear and tear ü Use of supplies or parts not meeting our specifications ü No certificate or invoice as the proof of warranty ü The product model showed on the warranty card does not match with the model of the product for repairing or had been altered ü Damage caused by force majeure ü Servicing not authorized by distributor ü Any other causes which does not relate to a...

Страница 58: ...4K IP Streaming Extender 52 Remarks Please contact your local distributor for further assistance or solutions ...

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