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Troubleshooting

Troubleshooting

For.more.troubleshooting.information,.refer.to.the.Rovio.support.site..
(

www .wowwee .com/support/rovio

) ..

Problem

Cause

Solution

Clicking on the 
Home button 
does not send 
Rovio back to its 
charging dock 
properly 

Rovio’s.home.base.not.set .

Verify.that.Rovio’s.home.base.is.saved.first ..

Obstacles.in.the.way .

Remove.obstacles.from.Rovio’s.path,.or.manually.drive.
around.them ..Avoid.creating.paths.with.obstacles.that.
might.obstruct.the.TrueTrack.Beacon.signals ..

Charging.dock.is.not.placed.
properly ..

Make.sure.the.charging.dock.is.placed.in.a.location.away.
from.obstacles.and.that.the.TrueTrack.Beacon.is.pointed.
on.a.suitable.surface ..Refer.to.

Setting up the charging 

dock

.on.page.13.for.details ..

Charging.dock.has.been.
moved ..

If.the.charging.dock.has.been.moved,.you.might.need.to.
resave.the.home.position ..

Navigation.signal.of.the.
charging.dock.is.too.weak.
or.there.is.no.signal .

Manually.drive.Rovio.back.to.the.charging.dock.or.to.the.
closest.TrueTrack.Beacon ..

Too.many.infrared.

signals.or.direct.sunlight.

on.the.sensors.causing.

interference .

Remove.Rovio.from.environment.with.direct.sunlight.
and/or.turn.off.other.sources.of.infrared.signals .

Interface is 
loaded but no 
video stream

Rovio.might.be.turned.off ..

It.might.have.been.turned.off.while.you.were.logging.
into.the.interface ..

Port.forwarding.settings.are.
incorrect .

If.you.are.accessing.from.outside.your.local.area.network.
using.Internet.Explorer,.verify.that.the.port.forwarding.
settings.for.port.554.in.your.router’s.interface.are.
correct .

Required.ActiveX.is.not.
installed.for.Internet.
Explorer .

To.install.the.required.ActiveX.component,.click.on.the.
link.that.appears.in.warning.the.bar.that.appears.at.
the.top.of.the.Internet.Explorer.window.when.you.are.
prompted ..Follow.the.onscreen.instructions.for.installing.
the.ActiveX.component ..

If.the.link.does.not.appear,.verify.that.your.pop-up.
blocker.is.turned.off,.and.your.security.settings.are.NOT.
set.to.High .

After.installing.the.ActiveX,.you.might.need.to.close.your.
browser.and.then.relaunch.it .

Содержание Rovio

Страница 1: ...Item No 8033 User manual ...

Страница 2: ...nstalling Rovio s battery pack 12 Setting up the charging dock 13 Setup location 13 Assembling the charging dock 14 Disassembling the charging dock 15 Charging the battery pack 16 Rovio Software installation 16 Chapter 3 Configuring your Rovio the first time 18 System requirements 18 Installing the Rovio Software 19 PC users 19 Mac users 23 Uninstalling the Rovio Software 28 PC users 28 Mac users ...

Страница 3: ...r internal network 48 Accessing Rovio over the Internet 49 Setting up port forwarding automatically 49 Disabling UPnP on Rovio 49 Setting up port forwarding manually advanced setup 50 Using a domain name with Rovio 51 Creating saving and playing back paths 52 Creating paths 52 Renaming paths 52 Playing back paths 53 Deleting paths 53 Using Rovio as a webcam 53 Updating the Rovio firmware 54 Restor...

Страница 4: ...tions 58 Safety 58 Use and handling 58 Appendices Appendix A 60 Rovio browser and platform compatibility 60 Appendix B 61 Terminology 61 Appendix C 62 Warnings 62 Appendix D 63 Specifications 63 Appendix E 64 Copyrights and acknowledgements 64 Index Warranty ...

Страница 5: ...Chapter 1 Overview ...

Страница 6: ...ve streaming video and audio with its built in camera Use almost any web enabled device to control Rovio remotely from anywhere in the world over the Internet Rovio s easy to use web interface allows you to navigate it and save paths that it can play back using the TrueTrack Navigation System you won t need to guide it through each step yourself Rovio s self docking function even allows it to navi...

Страница 7: ... User manual You can also visit theWowWee Support site at www wowwee com support rovio for the latest downloads video tutorials troubleshooting tips and Rovio online help Checklist To get started you will need Rovio Charging dock w TrueTrack Beacon Charging dock mast Battery pack AC DC power adapter USB cable Phillips screwdriver not included Rovio Software Rovio Quick start guide You will also ne...

Страница 8: ... a glance Rovio Power button with LED power indicator TrueTrack sensor Antenna Omni directional wheels Camera Neck Headlight USB connector LED indicators Battery compartment Charging contacts Underside of Rovio IR sensors Microphone Speaker ...

Страница 9: ...9 Overview Rovio at a glance Charging dock 8V AC DC adapter Charging contacts Charging dock mast TrueTrack Beacon Power connector LED indicator Dock From power adapter Back view of charging dock Metal rim ...

Страница 10: ...10 10 Overview Rovio at a glance ...

Страница 11: ...Chapter 2 Getting started ...

Страница 12: ...uded Refer to the section Installing Rovio s battery pack on page 12 for more information Charging dock andTrueTrack Beacon The charging dock with built in TrueTrack Beacon requires power from an 8V AC DC adapter Refer to the section Setting up the charging dock on page 13 for more information Installing Rovio s battery pack Before you use your Rovio you need to install and charge the battery pack...

Страница 13: ... Refer to the section Assembling the charging dock on page 14 For Rovio to accurately self dock place the charging dock where it will not be disturbed and preferably against a wall near a power outlet Ideally the room should have a flat ceiling no higher than about 10 12 feet 3 3 6 meters with a clear space onto which the built in TrueTrack Beacon can project its infrared beams Air vents large lig...

Страница 14: ...light up and the TrueTrack Beacon attached to the dock will light up red If the LED indicator on the charging dock does not light up it means that there is a problem with the connection between the mast and the base Unplug the power adapter and detach the mast To learn how refer to the section Disassembling the charging dock on page 15 Next reattach the mast and then reconnect the adapter If the B...

Страница 15: ...ation Use only fresh batteries of the required size and recommended type Rechargeable batteries are only to be charged under adult supervision Respect the correct polarity and Do not throw batteries into the fire The supply terminals are not to be short circuited Batteries should be replaced by adults Remove batteries if the product is not going to be used for some time Disassembling the charging ...

Страница 16: ...cator on page 31 If Rovio is in the same room as its charging dock and the interface indicates that it has a navigation signal it will automatically try to return to the charging dock if you have already saved it as its home position when its batteries are running low after you click on the low battery warning message Otherwise you can send it back to its charging dock by clicking on the Home butt...

Страница 17: ...Chapter 3 Configuring your Rovio ...

Страница 18: ...uter set up must have the following USB connectivity Wireless access point WAP device for example your wireless router Internet connection Wireless connectivity for Ad hoc setup NOTES When you first remove Rovio from the packaging it will be set in Ad hoc mode The computer with which you set Rovio up needs to be on the same network as Rovio in order to be able to connect to it Rovio does not suppo...

Страница 19: ...re Rovio using your PC To install the Rovio Software on your PC 1 Verify that your wireless router is turned on and working 2 Verify that Rovio is fully charged and ON Ensure that its LED power indicator is on before you connect it to your computer via USB 3 From the Rovio support site www wowwee com support rovio locate and download the latest version of the Rovio Software to your computer 4 Loca...

Страница 20: ...and locate available networks 4 If you are already connected to a wireless network you will need to disconnect from it Follow the onscreen instructions to connect wirelessly to another computer 5 Connect to the ROVIO_WOWWEE network Rovio s default SSID 6 In the Local Area Connection Properties dialog select the TCP IP option and then click on Properties The TCP IP Properties option appears 7 Selec...

Страница 21: ...r In the Rovio interface click on the Settings menu located at the top right Select the Network tab 10 In the SSID field select the name of your wireless network i e your router 11 Change the mode to Infrastructure 12 Next if you use a wireless network password you will need to enter it Enter the router s password in the Key and Confirm Key fields ...

Страница 22: ...information should put Rovio in the same subnetwork as your computer 16 From your list of available wireless networks select and connect to your wireless network 17 In the address bar of your web browser enter in the IP address you chose for Rovio in step 14 e g 210 172 15 7 Your Rovio is now configured to work on your internal network or local area network LAN NOTES Once configured on your intern...

Страница 23: ... lit Using Rovio Software to configure Rovio using your Mac 1 Verify that your wireless router is turned on and working 2 Verify that Rovio is fully charged and ON Ensure that its LED power indicator is green before you connect it to your computer via USB 3 From the Rovio support site www wowwee com support rovio locate and download the latest Rovio Setup software for Mac to your computer 4 Locate...

Страница 24: ...k option and then select AirPort located in the Network Status pane Click on the c Advanced button and then select the TCP IP tab Note all the network settings that appear as you will need them throughout the configuration 3 Now you need to verify the IP address that you will use for Rovio that is you will assign it an IP address that is available on your network From the Finder select Application...

Страница 25: ... Rovio To do so From the Apple menu select a System Preferences Select the b Network option and then select AirPort located in the Network Status pane Click on the c Advanced button and then select the TCP IP tab From the d Configure IP options change the setting to Manually In the e IP Address field enter 192 168 10 2 and then click on OK This will be the IP address of your computer This address ...

Страница 26: ...er In the Rovio interface click on the Settings menu located at the top right Select the Network tab 8 In the SSID field select the name of your wireless network i e your router 9 Change the mode to Infrastructure 10 Next if you use a wireless network password you will need to enter it Enter the router s password in the Key and Confirm Key fields ...

Страница 27: ...tings details you noted at step 2c for your wireless network Your Rovio is now connected to your internal wireless network 15 In the address bar of your web browser enter in the IP address you entered in the Rovio settings from step 11 e g 210 172 15 7 Your Rovio is now configured to work on your internal network or local area network NOTES If you want to set a password for your Rovio turn the sec...

Страница 28: ...uninstall the Rovio Software from your Windows computer From the Windows Control Panel locate the option to uninstall programs Select the Rovio Software item and then select Uninstall Follow the onscreen instructions to uninstall the software Mac users To uninstall the Rovio Software from your Mac computer Locate the icon for the Rovio Software application and drag it to the Trash ...

Страница 29: ...Chapter 4 Using Rovio ...

Страница 30: ...turning to its charging dock while self docking TrueTrack Beacons Rovio uses TrueTrack Beacons to help it locate its charging dock home base The charging dock comes with a built in TrueTrack Beacon The Beacon projects two IR signals on the ceiling that Rovio uses as its guiding lights to track the location of the Beacon To extend Rovio s navigation distance you can install additional TrueTrack Roo...

Страница 31: ...onnection is functioning properly and Rovio is being accessed Rovio user interface The Rovio user interface is entirely browser based which means you can access Rovio via the Internet using web enabled devices This section describes the basics of the interface including system requirements for your device s System requirements Your web enabled device must meet the following system requirements Dev...

Страница 32: ...supported features according to the web browser Browser Video Audio Internet Explorer 6 0 and up MPEG4 Mono 8 bit Mozilla Firefox 1 5 and up M JPEG motion JPEG Not available Safari M JPEG motion JPEG Not available Opera M JPEG motion JPEG Not available For a more complete list of browser features refer to Appendix A ...

Страница 33: ...s section outlines the main controls in the Rovio user interface 1 4 2 3 10 5 6 8 7 9 1 Navigation controls Camera position controls 2 Camera capture control 3 Headlight control 4 Auxiliary controls 5 Indicators 6 Settings 7 Video display pane 8 Online status 9 Rovio online help 10 ...

Страница 34: ...0 135 180 degrees clockwise or counter clockwise Direction arrows Directs Rovio left left arrow right right arrow forward up arrow and backward down arrow You can also use the following keyboard buttons to direct Rovio A or left keyboard arrow strafe left D or right keyboard arrow strafe right W or up keyboard arrow forwards S or back keyboard arrow backwards Q turn left E turn right Space bar to ...

Страница 35: ...a position high Positions the neck at full height You can also use the keyboard button 3 Camera capture control Command Description Camera Allows you to take a still photo screen capture and send it to a specified email address NOTE To send the screen capture to a specified email you need to first configure the screen capture settings Refer to the description of the Photo tab in the Settings secti...

Страница 36: ...k Note that you need to first set the home position home base You can also use the keyboard button H for this function NOTE Rovio must be able to detect its charging dock i e Room ID 0 in order to navigate home Visual tab Allows you to toggle the speed and quality of the streaming video Video quality slider Adjusts Rovio s video quality by adjusting video frame rate and quality Move the slider to ...

Страница 37: ...nput levels Indicators Indicator Description Nav Indicates the strength of the navigation signal received from the charging dock or a TrueTrack Room Beacon Full bars indicate a strong signal 0 9 Indicates the room ID number assigned to a room as set on the TrueTrack Room Beacon sold separately 0 is always assigned to the charging dock Note that the room ID numbers only appear when the Beacon is in...

Страница 38: ...en ports using Universal Plug and Play UPnP or trying to verify Internet access Failed to open ports Indicates Rovio is unable to obtain an external IP address from Rovio or is unable to open ports on your router using UPnP Unable to verify Internet access to your Rovio Indicates issues with accessing your Rovio from an external network i e the Internet Internet access verified Indicates that Rovi...

Страница 39: ...edium default High Frame Rate Set the video frame rate fps Options 1 to 30 frames per second fps Default is 30 fps Brightness Adjust the brightness of the video stream Move the slider to the left to decrease the brightness move the slider to the right to increase brightness Movement tab Allows you adjust movement settings Movement speed Adjust the speed of Rovio s movements Move the slider to the ...

Страница 40: ...Email Photo Toggle the screen capture emailing function on and off Enable the option to allow the screen capture emailing function SMTP settings Specify an SMTP email server Refer to your email client settings for reference STMP Server Specify the name of your SMTP server SMTP Port Specifies the port to use for your SMTP server Default is 25 Username Enter the username you use for your mail server...

Страница 41: ...a username for a new user on your Rovio Password Create a password for the user being created for your Rovio Confirm Password Enter the same password you entered in the Password field Admin Access Toggles access to the Settings menu for the associated account Add User Click to add additional new users Command Description Network tab Allows you to specify network options and settings Wi Fi Settings...

Страница 42: ...ws you specify IP settings for your Rovio and router Automatically from DHCP Automatically select an IP address based on the router s DHCP settings Select this option if you do not want to specify an IP address NOTE Selecting this option disables the options for manually setting Rovio s IP address i e Rovio IP address Subnet mask Default gateway and DNS options Manually Specify an explicit IP addr...

Страница 43: ...er uses to connect to the Internet also known as public IP address Try to get Internet IP Click this button to attempt to automatically acquire the external IP address for your Rovio Verify Internet Access Toggles the external access verification When enabled Rovio will attempt to verify whether it can be accessed over the Internet in addition to within your local area network Online status Displa...

Страница 44: ...rd Specifies the password for your account Confirm Enter the password from the Password field Overwrite IP Allows you to overwrite and specify the IP address that is sent to your dynamic DNS server Proxy Settings optional Allows you to specify settings for a proxy server if you use one Server Specifies the server Port Specifies the port to use Username Specifies the username for your account Passw...

Страница 45: ... new firmware is available Toggle notification for when new Rovio firmware is available Reboot system Click on the Reboot button to reset Rovio Restore Default Settings Click on the Restore button to restore default settings to Rovio Update Firmware Image Allows you to update the Rovio firmware Click on the Browse button to locate a firmware image file and then click on Update to upload it to Rovi...

Страница 46: ...46 46 Command reference Rovio online help Help Rovio online help Command Description Help Accesses contextual help for the Rovio interface Click on the Help button to access ...

Страница 47: ...Chapter 5 Rovio applications ...

Страница 48: ...address bar of your browser window enter the IP address of your Rovio e g 192 168 1 10 NOTE If you do not have the required ActiveX component installed in your Internet Explorer browser you will be prompted to install it when you access Rovio s interface otherwise you will not be able to view the streaming video When prompted install the required ActiveX To be able to access Rovio s interface from...

Страница 49: ... access it over the Internet By default the UPnP option is enabled on Rovio NOTE In order to use this option you need to enable UPnP on your wireless router Refer to your router s user manual for details Once you connect Rovio to your network i e have access to it from your internal network the Rovio firmware will automatically open ports on your router to enable access to it from over the interne...

Страница 50: ...interface and M JPEG stream port 554 is for the MPEG4 and audio stream used by the ActiveX control in Internet Explorer Configure your ports with the following options User interface and M JPEG RTSP audio and video stream for ActiveX control Protocol TCP TCP External TCP IP Port 9000 9001 IP Address Rovio s internal IP address Rovio s internal IP address Internal TCP IP Port 80 554 Refer to the de...

Страница 51: ...our Rovio for instance abc myrovio com If you have previously registered a domain name you want to use with Rovio you can configure Rovio to use the domain name instead of an IP address If you do not have a domain name previously registered you can do so from a number of dynamic DNS service providers Once your ports are set up for forwarding you can log onto Rovio to set up your domain name To set...

Страница 52: ...to go 3 Click on the Save Path button to stop recording and save the path You will be prompted to name the path default name is New Path The path will be saved to Rovio s memory 4 Repeat for any other paths you want to create NOTES If you click on the Stop button while recording a path it will cancel the recording function without saving the path For large areas multiple rooms and or areas with ma...

Страница 53: ...n video chats NOTE When you use Rovio for your video chat webcam there is no audio stream In this case for audio you should use a separate computer microphone not included To do so 1 Locate the video settings options in your video chat application 2 Select Rovio IP Camera as your default camera and then confirm your selection 3 Locate the camera properties dialog in the web chat application Enter ...

Страница 54: ...he Rovio user interface 1 From the Rovio support site www wowwee com support rovio locate the link for the latest Rovio firmware image and download it to your computer 2 Make sure Rovio is ON In the Rovio interface click the Settings menu 3 In the System tab locate the Select Firmware Image field and click on the Browse button A Choose file dialog appears 4 Locate the Rovio firmware image file you...

Страница 55: ...hen follow the onscreen instructions OR 1 In the Rovio interface click on the Settings menu 2 Select the System tab 3 Click on the Restore defaults button Rovio will be restored to the original factory settings You can then run the Rovio Software wizard again to reconfigure Rovio Hardware restore To manually restore Rovio to its factory default settings using the hardware reset function 1 Make sur...

Страница 56: ...rive Rovio back to the charging dock or to the closest TrueTrack Beacon Too many infrared signals or direct sunlight on the sensors causing interference Remove Rovio from environment with direct sunlight and or turn off other sources of infrared signals Interface is loaded but no video stream Rovio might be turned off It might have been turned off while you were logging into the interface Port for...

Страница 57: ...n the Auxiliary controls in the Audio tab Previously saved path isn t playing back properly Rovio s batteries are weak or depleted and need recharging Make sure Rovio is charged Room Beacons have been moved from their original locations or are not powered Make sure all Room beacons are powered If any Room Beacons is moved you might need to re record the path Obstacles blocking TrueTrack Beacon sig...

Страница 58: ... if it becomes hot to the touch stop use unplug the AC adapter if used from the electrical outlet and disconnect any other cables to the object immediately Use and handling Do not use Rovio near water Do not immerse Rovio or any parts of it in water Do not expose Rovio to high temperatures high humidity or direct sunlight Do not expose Rovio to dust smoke or steam Do not allow liquid or small part...

Страница 59: ...Appendices ...

Страница 60: ...one iPod Touch Nintendo Wii Mobile devices with embedded browser Internet Explorer x o Mozilla Firefox o o Safari o o o o Opera o o o x Two way mono audio streaming and MPEG4 video streaming o Supports M JPEG motion JPEG streaming No audio For Internet Explorer Mobile image must be requested manually i e not automatic streaming video No audio Note on Mac platforms Internet Explorer is no longer su...

Страница 61: ...h determines the IP address when using dynamic IP addressing IP address Internet Protocol address A unique address for electronic devices such as computers or routers to identify the device over a computer network MAC address Media Access Control address An identifier for most network adapters that distinguishes hardware devices from each other on a network Sometimes referred to as an Ethernet add...

Страница 62: ...is device must accept any interference received including interference that may cause undesired operation For these purposes the party responsible is WowWee USA Inc 5963 La Place Court Suite 207 Carlsbad CA 92008 USA NOTE This equipment has been tested and found to comply with the limits for a class B digital device pursuant to part 15 of the FCC rules These limits are designed to provide reasonab...

Страница 63: ...52 x 288 320 x 240 176 x 144 Aspect ratio 4 3 Video MPEG4 streaming videoVGA at 1 to 30fps Microphone 16 bit signed little endian at 8kHz monophonic Battery Rechargeable 6V 3000mAH NiMH battery pack Dimensions 255mm W x 274mm L x 149mm H fully extended antenna Speaker 0 5 W 16 Ω impedance Wireless Internet Supports 802 11b and 802 11g ...

Страница 64: ...ranted or shall be implied for any other use Additional information including that relating to promotional internal and commercial uses and licensing may be obtained from MPEG LA LLC See HTTP WWW MPEGLA COM Skype Skype logo and S logo are trademarks or registered trademarks of Skype Limited UPnP is a trademark of the UPnP Implementers Corporation Windows Live and WindowsVista is either a registere...

Страница 65: ... 42 DNS server 42 44 domain name 51 domain name system See DNS sever E encryption key See password F firmware updating 45 64 version number 45 64 frame rate 39 H headlight 35 HEX 42 Home button 16 36 56 home position See Home button See also Save Home button setting 30 I infrared beams 13 interface 25 Internet access configuring Rovio for 43 Internet Explorer 56 60 IP address 61 external 43 Rovio ...

Страница 66: ...tings 41 self docking function 13 15 settings DHCP 42 email 40 movement 39 64 network 41 security 41 video 39 wireless connection 41 signal strength 16 SMTP Port 40 SMTP server 40 software setup 19 23 speaker 8 speaker level 37 specifications camera 63 microphone 63 speaker 63 video 63 wireless Internet 63 SSID 41 61 default 20 status indicator driving 37 online 38 subnet mask 42 61 subnetwork 20 ...

Страница 67: ...e or other external causes not arising out of defects in materials or workmanship b to damage caused by power line surge lightning or acts of God c to damage caused by service performed by anyone who is not an authorized representative of WowWee d to any hardware software or other add on components installed by the end user e if this Product has been disassembled or modified in any way f to faulty...

Страница 68: ... Kong 3500 de Maisonneuve West Suite 800 Montreal QC H3Z 3C1 Canada Consumer Hotline 1 800 310 3033 Customer Service www wowwee com support www wowwee com We recommend that you retain our address for future reference Product and colors may vary Printed in China This product is not suitable for children under 3 years because of small parts choking hazard This user manual should be kept as it contai...

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