10
Common Problems
What shall I do if I have problems with connection or notifications?
You should try resetting connection of your device with the following instructions:
1.
Unbind your device in the VeryFit Life app and for iOS devices cancel connection
in the Bluetooth settings as well.
2.
Uninstall the VeryFit Life app from your phone.
3.
Reset your watch in the device settings.
4.
Install VeryFit Life app again on your phone.
5.
Bind your watch again in the VeryFit Life app.
Why don’t I receive notifications from some apps?
There can be two issues:
1.
Notifications are not allowed for specific app. Go to device settings in the VeryFit
Life app on your phone and turn on notifications for selected app or turn on
notifications for “others”. On iOS devices you might need to restart your phone to
ensure proper function.
2.
On Android device, your phone can automatically close VeryFit Life app when it is
running in the background. When VeryFit Life app is closed, it cannot
communicate with your watch. Please change settings of battery saving in your
phone to allow the app to run on the background.
Why can’t I find the device?
Since the wristband is not found in the Bluetooth broadcast, make sure the wristband is
in power and activated and is not connected to any other phones. Then, put the
wristband close to the phone. If it is still not working, restart the mobile phone.
Why should the wristband be worn more tightly when measuring heart
rate?
The wristband uses light reflection principle, penetrates the skin through the light
source and collects the signal reflected to the sensor to calculate your heart rate. If you
don’t wear it tightly, there will be ambient light reaching into the sensor, which will affect
measurement accuracy.
