24
USB Trouble Shooting
The Base Station's light flashes in Red cycles when the USB cable is connected.
The Base Station cannot enumerate. The driver is probably not installed correctly.
Occasionally the user will be unaware that he aborted his driver installation. Once the process has
started, it should finish successfully. If it doesn’t, you will not see any data on the screen when
scanning.
To resolve a driver installation problem follow the applicable instructions below:
Windows XP:
1.
Go to the
Start
menu.
2.
Select
Control Panel
.
3.
Switch to "
Classic View
" if in "
Category View
"
4.
Select "
System
".
5.
Select "
Hardware
" tab.
6.
Select "
Device Manager
"
7.
Double Click on the"
Human Interface Devices
"
8.
Locate the USB Human Interface Device with a "!" in the icon.
9.
Click on
Update
Driver
10.
Follow instructions. If XP fails to find the driver on the computer's hard disk, you may have to
insert and point to the original Windows XP CD to complete the installation.
11.
Click "
Finish
"
Win98/ME:
1.
Go to the "
Start
" menu.
2.
Go to "
Settings
".
3.
Select "
Control Panel
".
4.
Go to "
System
".
5.
Click on the "
Device Manager
" tab.
6.
Double Click on the "
USB Human Interface Devices
" (it may be titled
TriCoder HID Keyboard
instead).
7.
Now click on the "
Reinstall Driver
" button.
8.
Follow directions. If the installer cannot find the right driver file on your hard disk, you may have
to insert the original Windows 98 CD and point to it to complete the installation.
9.
Click "
Finish
".
Win2000:
1.
Log on as
Administrator
and open the “
Administrative Tools
” folder in your
Control Panel
.
2.
Run the “
Computer Management
” utility.
3.
Select the “
Tree
” tab on the left panel
4.
Find the “
Device Manager
” entry under “
System Tools
” and click on it. The right panel will display
current devices.
5.
Problem devices will be identified with an “
!
” icon. Find either the “
HID Keyboard Device
” under
Keyboards or the “
USB Human Interface Device
” under Human Interface Devices and double-click
on one of those entries.
6.
Now select the “
Driver
” tab at the top of the window and click on the “
Update Driver
” button.
Follow the prompts to re-install the HID driver.
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