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Transit damage
If your bike appears to have suffered damage during transit to you—for example a chain or mudguard are
broken, a wheel is damaged or there are very deep dents or scratches to the paintwork, please call us
within one working day of receiving the bike. Failure to do so may prevent us from claiming compensation
form our insurers and thus from making good to you.
Road Testing:
We occasionally do a short-road-test on some of our bikes (300—400 metres) before packing. If your
tyres show any use, it is because of this. Please be assured that we never sell second hand bikes as new.
Using your Woosh electric bike abroad
Please note that whilst you are allowed to use your throttle in the UK, its use is illegal in Europe. We highly
recommend that you use the red switch to deactivate it when riding abroad.
Breakdowns abroad: for obvious reasons, we are only able to cover the costs of servicing within the UK.
Recovery of a bike within the UK, repairing it and returning it back costs us £45, some of which is borne
by customers sometimes and some by us sometimes. See the previous page for details. If your bike
breaks down abroad within the first 28 days of purchase and you wish us to retrieve it, repair it and return
it, we will cover the first £45 of our costs but no more. If you wish us to send parts to a local electric bike
shop or to you we will cover the first £45 of labour charges and the cost of sending the parts but no more.
If your bike has been purchased more than 28 days previously we will cover the first £15 and no more.
Fewer than 2% of our bikes are
actually returned for servicing under warranty so a breakdown is unlikely but you should be aware of this.
Insurance and break down cover:
Whether from us or any other supplier, electric bikes get stolen and break down. If you are going to be
very highly dependant upon your bike because you are a commuter or have a health problem which would
prevent you from riding the bike without power, we warmly recommend you take out roadside rescue. This
is available from Cycleguard from £18 per year, and they also offer insurance.
Visit their website: www.cycleguard.co.uk or call them on 0844 826 2297
