Returns (UK Mainland)
If you do not like your electric bike or find it unsuitable
and
have purchased it by mail order
, we will refund the pur-
chase price subject to certain conditions. Full details of these
are shown in our Terms and Conditions leaflet, a copy of
which should be under the flap of the carton in which your
bike is delivered.
If you have not received a copy of these, please call us and
we will arrange to send you one. You should not ride the bike
until you have read this as it contains important information.
Please note that bikes purchased in store are not able to be
returned if not liked or found to be unsuitable without our
express agreement. If a bike is found to have a manufactur-
ing defect and a refund is required it must be returned to the
store within 28 days.
Quality control
Every Woosh electric bike is taken from its carton and
checked before being despatched. These checks include but
are not limited to the following: checking the electric func-
tions of the bike, checking/adjusting front/rear brakes, adjust-
ing/tightening spokes, tightening cranks, check/adjust gears
to ensure they change smoothly, checking lights, checking
battery etc. We are not able to ride the bike before it is des-
patched and you will find after a short time that some things
may need to be adjusted/ fine-tuned.
Please also note that although most aspects of the bike are
checked before despatch, you must also thoroughly check
the bike yourself before riding it to ensure your own safety.
DIY Repairs
We sell to users willing and able to maintain their bike to a
good standard or who have someone who can help with
maintenance. Most repairs are simple and can be done with
help from us over the phone or by email. Replacement parts
are sent free of charge during the warranty period.
If you prefer to have your repair done by a bike shop, contact
us before going ahead as we will not refund labour costs
without prior agreement.
3—Controls and Indicators
The Sundowner electric bike comes with a throttle control to
allow you to vary the amount of assistance from the motor.
The throttle is located on the left side of the handlebars as
shown below. When the throttle is pulled fully, the motor will
provide the most assistance.
Towards the centre of the handlebars is the control module.
This is used to turn the motor on/off and also to increase/
decrease the amount of assistance given from the motor.
This module also indicates the current status of the battery.
To turn the control module on/off, press and hold the MODE
button (the middle button) as indicated above. The functions
of the control model will be covered in more depth later in the
manual.
