2 – Battery Care
The Sundowner electric bike comes with a modern light-
weight high performance 36 volt 10A lithium battery.
Some care is needed to get the best possible performance
from the battery. Assuming the bike is in regular use, charge
the battery once or twice a week as needed. Do not allow the
battery to regularly run completely down as this will shorten
the lifespan of the unit.
Do not charge the battery in extremely cold conditions (ie
below 6 degrees). The battery can be easily removed from
the bike and charged indoors if its more convenient.
Remember to allow the battery to warm up to room tempera-
ture before charging.
If the battery is not in regular use, try to keep the battery half
to two thirds charged and keep it in a cool dry location. If you
are storing the battery for a while, give it a charge of around
2 hours once a month. This will slow the ageing process of
the battery. All batteries age, but the above steps will help
the battery to last for as long as possible.
When the bike is to be put back into service, charge the bat-
tery fully to prepare it for regular use once again.
General care:
Do not attempt to open the outer casing of the battery.
Do not attempt to repair the battery.
Keep the battery away from children.
Do not immerse the battery in water.
Ensure the battery is not exposed to temperatures above 55
degrees Celsius or extreme humidity.
Do not use the bike in an environment where temperatures
are less than –20 or greater than +55 degrees Celsius.
Do not drop, pierce or otherwise damage the battery.
Faults
If your bike has a fault on arrival or develops a fault during
use, firstly please call us. We can resolve 90% of problems
reasonably quickly by telephone or email and usually by
sending a small replacement part or giving sensible advice.
Our email address is:
Mechanical wear and tear is not the same as a
manufacturing defect, and things like punctures, chain and
brake adjustments can be dealt with by a bike shop if re-
quired. Mechanical wear and tear is not covered by our war-
ranty so you will need to pay the bike shop a fee for their
services.
If a severe electrical fault has occurred and which requires
the bike to be returned (thankfully rare, in less than 2% of
cases currently), we will arrange to collect the bike, repair it
and return it to you. You may need to pay a fee—please
refer to your Terms and Conditions leaflet.
We strongly recommend retaining your carton by folding flat
and storing in a dry area if possible in the rare event that you
might need to return the bike. Replacement cartons are £10
and sending one to you will cost £15—so please bear this in
mind.
