Spares
We keep in stock most parts necessary to maintain your
electric bike—call to order.
Callers are welcome to bring bikes in for repair. These
may not be done on the same day however and please
note that we do not do servicing on Saturdays.
The Woosh Electric Bike 12 month Warranty
This warranty covers:
Manufacturing defects causing electrical failure within the first year
Manufacturing defects causing major mechanical failure (frame and handlebars) within the
first year
Manufacturing defects causing minor mechanical failure (pedals, spokes etc.) within the first
28 days.
Damage and cosmetic damage (deep gouges, chips, dents and scratches) caused through
poor transit to you.
This warranty does not cover:
Accidental damage caused through collision with an object or person or a s a result of drop-
ping the bike or the bike falling over.
Negligence: damage caused as a result of failure to carry out initial and regular safety
checks, or failure to maintain the bike or its parts in accordance with the manual, the recom-
mended rider weight being exceeded, or allowing weights heavier than 5Kgs being placed on
the rear rack, of allowing people to ride on the rear rack, excessive or constant use of the
throttle, riding under the influence of drink or drugs, riding in dusty/sandy environments,
riding on very poorly maintained roads, off road, through deep puddles or fords, in snow, or
with a trailer, riding carelessly or stunt riding.
Consumable parts after the first 28 days: these include tyres, inner tubes, batteries for lights
if applicable, brake pads, bottom brackets, cranks, spokes and pedals.
Minor faults on arrival: loose fixings (nuts, bolts, screws,), loose spokes, loose cables
deemed resolvable with minimal intervention,
Minor cosmetic damage - hairline scratches or barely visible chips, marks or dents.
The warranty period applies to riding within the UK only, is strictly for 12 months and cannot
be extended under any circumstances, even if you have ridden the bike very little.
This warranty expressly excludes consequential loss, injury or hardship as a result of
electrical or mechanical breakdown, accident or collision or as the result of a faulty
part. Our liability is limited strictly to repair or replacement of the bike or of the part.
This warranty is transferable to a second hand purchaser but our Ts and Cs will apply and
their weight should not exceed the limits for the bike.
