INSTALLATION, OPERATION & MAINTENANCE
INSTALLATION, OPERATION & MAINTENANCE
INSTALLATION, OPERATION & MAINTENANCE
INSTALLATION, OPERATION & MAINTENANCE
Woodson Contact Toaster –W.GPC61SC
Tel: 1300 79 1954 Web: www.stoddart.com.au Email: [email protected]
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Due to continuous product research and development, the information contained herein is subject to change without notice
(viii) Additional labour costs will apply for service outside standard business hours of 8.00am to 4:30pm, Monday to Friday and on public
holidays;
(ix) Stoddart cannot guarantee the performance of equipment made specifically to Customer's design or specifications. Stoddart will,
where reasonably possible, draw any issues arising from Customer's design or specifications to Customer's attention during the
commissioning and/or manufacturing process; and
(x)
Customer must pay additional costs incurred by Stoddart as a result of Customer failing to provide suitable access to the equipment
for inspection and service.
3.2
Stoddart's warranty liability under clauses 1 and 2 of these Terms exclude or do not cover:
a)
The matters acknowledged by Customer in clause 3.1;
b)
Situations where Stoddart is not satisfied (acting reasonably) the equipment or any part of the equipment has been used in
accordance with the Instructions including misuse, neglect, unauthorised alteration, incorrect installation, power surges, accident, use
of inappropriate chemicals, flooding, fire or act of God;
c)
Any consequential loss, damage or expense arising directly or indirectly from use of the equipment otherwise than in accordance with
the Instructions;
d)
Any damage or malfunction arising from, or relating to, Customer's failure to properly maintain or clean the equipment in accordance
with the Instructions;
e)
Damage caused to equipment during transportation, which is outside Stoddart's standard delivery conditions.
f)
Breakage or replacement of lamps, fluorescent tubes, light bulbs, glass, silicone seals, gaskets and plastic components.;
g)
Maintenance, repair or other works not undertaken by a Stoddart authorised service agent
h)
Where remote refrigeration is connected by a person other than Stoddart to equipment produced by Stoddart, Stoddart cannot accept
claims for repair of TX valves and control components, as the fault may arise from the installation of the remote refrigeration lines,
equipment, and gas, by a party over which Stoddart has no control.
i)
Transportation costs associated with transporting the equipment to a Stoddart authorized service agent where Stoddart considers
(acting reasonably) that repairs cannot be undertaken on-site; and
j)
Unless agreed to by Stoddart in writing to the contrary, warranty is not included in the sale price for goods sold to or installed in an
overseas location.
4. Warranty Claim Procedure
The following procedure must be followed to claim under Stoddart's warranties:
a)
Refer to the trouble-shooting section of the Instructions to establish the nature of the fault. Check the equipment is plugged-in,
turned-on or has no other valid reason for not operating.
b)
If step (a) does not overcome the issue, you should report the fault with the equipment to our service department (phone 1300 307
289 or fax 07 3344 6166). Our service department will assist you with further trouble-shooting. If our service department is unable to
resolve the fault with the equipment they will request you complete a Stoddart Warranty Request Form and fax (fax 07 3344 6166) or
email ([email protected]) it to us.
c)
To complete a Stoddart Warranty Request Form you will require the following information:
i.
Proof of purchase stating model number and date of purchase;
ii.
The serial number of the equipment (this is located on the ratings plate sticker);
iii.
A description of the fault/problem;
iv.
Your company details including the exact location of the equipment; and
v.
Any restrictions on times or methods of access to the equipment.
Stoddart will not arrange a warranty call out until it receives the above information from you in writing.
d)
Upon receipt of a properly completed Stoddart Warranty Request Form, Stoddart will check its records to confirm whether the
equipment is eligible for warranty repair. If warranty repair is required, Stoddart will issue an OFFICIAL AUTHORISATION NUMBER
and details of work to be carried out by a Stoddart authorised service agent. This authorisation number MUST be obtained before any
work is carried out. Stoddart will not accept invoices for work carried out without an official authorisation number or by an
unauthorised service agent.
e)
Customer must quote the official authorisation number on all correspondence and invoices relating to a warranty claim to ensure
prompt processing by Stoddart.
f)
Customer must pay all costs associated with a call-out for work that is not related to warranty repairs or outside Stoddart's Terms
immediately.
5. Timing of Warranty Services
5.1
Stoddart will comply with its warranty liabilities contained in these Terms in a timely manner.
6. General Maintenance and Repairs
6.1
The equipment must be repaired and maintained by a qualified technician. Stoddart's authorised service agents are
experienced technicians who understand the equipment and carry commonly used spare parts. Contact Stoddart's national
service number listed below for details of your nearest Stoddart authorised service agent.
For Warranty, maintenance, spare parts and repairs, contact:
Tel: 1300 307 289 Fax: 07 3344 1000 email: