7. Service and warranty Information
To learn how to service and procure parts for worn out, defective or damaged components, please
call us directly for assistance. Warning: Use our original equipment replaced parts only. Use of
unauthorized parts or modification of parts can void warranty and create an unsafe condition.
8. Warranty Terms
Subject to the conditions set out below, this product is warranted to the original purchaser to be free
from defects in workmanship and materials for 90 days from the date of purchase. This warranty does
not include the paint and or finish on the heater.
8.1 Satisfactory proof of the purchase date must be furnished at the time of notification of the defect
for any claim under the warranty to be enforceable.
8.2 This warranty covers all parts found defective in workmanship and / or materials during the
warranty period and can be repaired or replaced at the discretion of the manufacture at no
cost to the original purchaser.
8.3 This warranty will be void and accordingly no claim of any nature will be enforceable if the product
has not been assembled, installed or operated according to the instructions, subjected to abuse,
improperly treated, neglected, rusted by exposure to the elements, misused and / or if any repairs,
maintenance, or service has been done by an unauthorized person.
8.4 Returns must be properly packaged and freight prepaid.
8.5 Each of the manufacturer, distributor and retailer will not be liable for any incidental or
consequential loss or damage arising from the installation or operation for the product and / or
the failure of any part for any reason.
8.6 There are no other express or implied warranties, except for those stipulated herein. This
warranty gives specific rights and the original purchaser may have additional rights and remedies
in law.
8.7 This warranty does not cover commercial or rental use.
8.8 Rust and oxidation is a normally occurring process for any metal exposed to the elements and is
expressly not covered under out warranty.
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Patent Pending: Wood Pellet Products LLC.com
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