User Manual
7
Trouble Shooting
WARNING: Please do not attempt to open the camera case. There are no user
serviceable parts inside.
“
No Compatible Camera was detected
”
error dialog box appears when trying to
open software:
If an error message appears similar to this. The software did not detect any
compatible devices and therefore will not open. Check the device is plugged in
correctly. This error could mean that the camera is not connected properly, drivers
are not installed correctly and/or that the USB2.0 port on the computer is not
functioning correctly. Check that the camera
’
s cable is securely connected to the
USB port of the computer and camera where applicable. Also ensure that the port
on the computer is USB2.0. Some computers may have separate ports for USB2.0
and USB1.1. Consult your computer's user manual.
USB Device Conflicts
When there are a number of USB devices installed at the same time, unexpected
errors can arise. The cause can be insufficient available USB2 bandwidth, or possibly
too much combined current being drawn by USB devices. To test for these
conditions you should uninstall and unplug as many other USB devices as possible.
This should help to rule out the above, and eliminate possible conflicts with other
cameras.
USB2 Port Problems
The USB2.0 port may not be functioning correctly on your computer. Check
“
Device
Manager
”
found under
“
system
”
in the
“
Control Panel
”
. We usually find that the
USB2 drivers supplied with Windows XP Service Pack 1 are the best to use with our
camera. If you have installed other USB2 drivers and you get a black (or bad image)
screen with DirectShow Capture, try uninstalling the USB2 drivers and use the
default Windows drivers. If the program now works, this indicates a problem with
the previous drivers. We have found this to be a problem with a number of
motherboard supplied drivers.
