User Manual
Chapter 6
Technical Support
Military 4K UHD Display
50
6 Technical Support
This chapter includes troubleshooting guide and problem report form. Free technical
support is available from our engineers every business day. We are always ready to give
advice on application requirements or specific information on the installation and
operation of any of our products. If any problem occurs fill in
enclosed and immediately contact us.
6.1 Troubleshooting
If your monitor fails to operate correctly, consult the following chart for possible solution
before calling for repairs.
Problem
Check the following
The picture does not
appear on the screen
●
Check if the signal cable is firmly seated in the socket.
●
Check if the Power is ON at the computer
●
Check if the brightness control is at the appropriate
position, not at the minimum.
The screen is not
synchronized
●
Check if the signal cable is firmly seated in the socket.
●
Check if the output level matches the input level of your
computer.
●
Make sure the signal timings of the computer system are
within the specification of the monitor.
●
If your computer was working with a CRT monitor, you
should check the current signal timing and turn off your
computer before you connect the VGA Cable to this
monitor.
The position of the screen
is not in the center
●
Adjust the H-position, and V-position, or Perform the Auto
adjustment.
The screen is too bright
or too dark
●
Check if the brightness or contrast control is at the
appropriate position, not at the Maximum (Minimum).
The screen is shaking or
waving
●
Perform the Auto adjustment.
●
Moving all objects which emit a magnetic field such as
motor or transformer, away from the monitor.
●
Check if the specific voltage is applied.
●
Check if the signal timing of the computer system is
within the specification of monitor.
*If you are unable to correct the fault by using this chart, stop using your monitor and
contact your distributor or dealer for further assistance.
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