High-Speed Internet Service Agreement
Information about your High-Speed Internet Service Agreement can be found at
www.windstream.com/terms
. If you have questions about your agreement,
please call
1-877-449-5707
.
FAQs
1)
Question:
What is my High-Speed Internet telephone number?
Answer:
It is the telephone number of the telephone line at your location on
which High-Speed Internet is being installed.
2)
Question:
Why do I need to install microfilters on telephones and other
devices on my line?
Answer:
Microfilters prevent the High-Speed Internet signal from interfering
with any other devices on the same line. Filters are necessary on every
device, including telephones, security systems, caller ID boxes, answering
machines, fax machines, satellite tuners and anything else that may access
the line. These devices should be plugged into the “Phone” side of the filter;
only the High-Speed Internet gateway should be plugged into the “DSL” side.
If a filter is not installed on each device, you could experience noise and slow
connections on your High-Speed Internet service.
3)
Question
: I received my gateway in the mail, but when I install it, the
High-Speed Internet connection doesn’t work.
Answer:
Verify you are installing your High-Speed Internet service after the due
date provided when your service was ordered. Usually you will receive your
High-Speed Internet gateway in advance of the due date to ensure you can begin
using the service as soon as possible after the installation date. Provisioning of
your High-Speed Internet service may take until the end of business on the due
date to be completed.
Having Trouble?
Many issues can be resolved in 3 simple steps.
1.
Check your connection
Verify the cables and cords on all devices are connected as
specified in steps 1-3.
Make sure:
•
The phone line is plugged into the filter and the filter is plugged
into the wall jack.
•
Cables make a click when connected. If you are connected and
still unable to connect to the internet, try another phone jack.
2.
Power down, then power up
Unplug the black Power Adapter and any other devices from the
Wireless Gateway. Wait 15 secs. and then plug devices back in,
making sure the power light is on, (if the light is not on, try another
power outlet.)
15
SECONDS
3.
Wait for Internet light to turn green
Wait for Internet light to turn green (usually takes about 3 minutes),
then attempt to access the Internet.
