Wincor Nixdorf TH210-3 Скачать руководство пользователя страница 25 | Manualshive

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TH210-3 for MF

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18

Troubleshooting the Printer

The printer is simple and generally trouble-free, but from time to time
minor problems may occur. Follow these procedures to determine the
cause and resolution of any problems the printer may be having. If the
procedures in this section do not correct the problem, contact a service
representative.

Printer Tone and Green LED

Problem

Possible
Causes

What to Do

Green LED,
quick
continuous
flashing

Paper out.

Cover off.

Knife unable to
home.

Put in a new
paper roll.
Put the cover
on.
Contact your
authorized
service
representative.

Printer beeps
(two-tone—
low frequency,
high
frequency

Printer has
been turned on
and is ready to
operate.

No action is
required.

Printer beeps
and flashes
green LED in
various
combinations.

These all
indicate
serious
problems.

Contact your
authorized
service
representative.

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Содержание TH210-3

Страница 1: ...TH210 3 for MF Thermal Printer User Guide ...

Страница 2: ...u have any constructive criticism We would like to thank you in advance for your comments With kind regards Wincor Nixdorf International GmbH RD HWD 01 Rohrdamm 7 Haus 16 D 13629 Berlin Fax 49 30 5017 3075 _____________________________________________________________________________ Your opinion ...

Страница 3: ...Published by Wincor Nixdorf International GmbH D 33094 Paderborn ...

Страница 4: ...TH210 3 Thermal Printer User Guide Edition March 2010 for MF ...

Страница 5: ...f this document or its contents is not permitted without express authority Offenders will be liable for damages All rights including rights created by patent grant or registration of a utility model or design are reserved Delivery subject to availability technical modifications possible Copyright Wincor Nixdorf International GmbH 2010 ...

Страница 6: ...ll Supports 6 Choose a location 7 Connect the Cables 8 Communication Cable 8 Cash Drawer Cables 9 Power Supply Cable 9 Printer Controls 10 Loading Receipt Paper 12 To Load the Paper 13 Configuring the Printer 16 Troubleshooting the Printer 18 Printer Tone and Green LED 18 Printing Problems 19 Printer Does Not Function 21 Characters 22 Print Modes 22 Size 22 Standard 22 Compressed 23 ...

Страница 7: ...Paper Specifications 23 Print Zones 24 Print Zones for 80 mm Paper 24 List of Commands 25 ...

Страница 8: ...guarantees generally a warranty engagement for 12 months beginning with the date of delivery This warranty engagement covers all those damages which occur despite a normal use of the product Damages because of improper or insufficient maintenance improper use of the product or unauthorized modifications of the product inadequate location or surroundings will not be covered by the warranty For furt...

Страница 9: ...he printer on a flat and stable place Reserve adequate space around the printer so that convenient operation and maintenance can be performed Keep the printer away from water source Do not use or store the printer in a place exposed to heat of fire moisture serious pollution and direct sunlight Do not place the printer on a place exposed to vibration or impact No dew condensation is allowed to the...

Страница 10: ...ting or disconnecting interfaces connectors to avoid damage to the control board Set the print darkness to a lower grade as long as the print quality is acceptable This will help to keep the print head durable The printer should only be disassembled or repaired by a technician who is certified by Wincor Nixdorf At any work on the device and plugging unplugging cables disconnect the device from the...

Страница 11: ...mely simple The printer is small enough to fit almost anywhere and is easy to use with the receipt exiting from the top There is no journal as it is kept electronically by the host system Paper Feed Button LED Green Reset Button Back of Printer Communication Connector RS 232C 9 pin DB 9 Connector shown Power Connector DIP Switches 6 pin Cash Drawer Connector Base Top Cover Assembly Rear Cover Conn...

Страница 12: ...ual PC Code Page 852 Code Pages 737 865 858 860 863 866 874 and 1252 Integrated Bar Codes Code 39 UPC A UPC E JAN8 EAN JAN13 EAN Interleaved 2 of 5 Codabar Code 128 EAN 128 PDF 417 two dimensional Print Columns Host selectable 44 or 56 columns of print on 80 mm wide thermal paper Print Resolution 8 dots mm Speed Up to 150 mm second throughput Human Interface Speaker for software generated tone Dro...

Страница 13: ...hipped Printer enclosed in a plastic bag with packing material Thermal starter paper roll inside receipt bucket of printer Test printout protecting the printhead inside receipt bucket of printer TH210 Thermal Receipt Printer Setup Guide To report any missing items or to report a printer that was damaged during shipping call your supplier or call a WN representative Remove the Starter Paper Roll Su...

Страница 14: ...aper Roll out of the paper bucket and slide the two Paper Roll Supports off 3 Remove all tape on the leading edge of the roll 4 Place the Starter Paper Roll back into the bucket so that it unrolls from the bottom 5 Close the Rear Cover Choose a location Position your printer in a location that allows access to the cables room to open the cover and away from traffic areas to limit the chance of bei...

Страница 15: ...ration the connector panel may vary from the above illustration Communication Cable The communication cable connects the printer to the host computer To install the communication cable 1 Turn off the host computer 2 Open the Connector Cover at the rear of the printer 3 Attach the Communication Cable to the connector shown on the back of the printer above Tighten the screws to secure the cable 4 Co...

Страница 16: ...on on previous page Note Leave some slack in the cord to route through the Strain Relief at a later time Power Supply Cable Connect the Power Supply Cable last 1 Plug the Power Cord into the 3pin HOSIDEN socket located at the rear of printer 2 Snap the Connector Cover closed ensuring that the Communication Cash Drawer and Power Supply Cables are aligned with the slots provided for each in the Conn...

Страница 17: ... a paper jam or fault condition occur press the Reset Button to reset the printer The printer performs a startup routine as if having been turned off then on again Paper Feed Button Press the Paper Feed Button to advance the paper Used in conjunction with the Reset Button to print the Diagnostic Mode or allow access to the Configuration Menu Paper Feed Button LED Green Reset Button ...

Страница 18: ...y Paper Is Out Flashes Quickly Knife Jam Flashes Quickly then Slowly Tone A single beep indicates the printer has successfully completed its startup routine after having been reset or the power supply turned on If the printer beeps twice a problem may be indicated For more information about See these sections Paper Feed Button Testing the Printer Configuring the Printer Reset Button Troubleshootin...

Страница 19: ...ting the paper is low Change the paper as soon as possible to avoid running out of paper part way through a transaction Green LED flashes quick flash indicating the paper is out Change the paper immediately or data may be lost Caution Do not operate the printer or host computer if the printer runs out of paper The printer will not operate without paper but it may continue to accept data from the h...

Страница 20: ...______________________ _________________________________________________________ 13 To Load the Paper Open the Rear Cover by lifting up on each side of the cover until it unsnaps Remove the used paper roll Tear off the end of the new roll so that the edge is loose ...

Страница 21: ...__________________________________________ _________________________________________________________ 14 Place the new roll into the paper bucket with a few inches of paper extending over the cabinet front or top if printer is mounted vertically ...

Страница 22: ... from the bottom to ensure the printer will print and to prevent paper jamming Close the cover Pull the excess paper across the tear off blade and remove Advance the paper if necessary by pressing the Paper Feed Button Note In the event of a paper jam remove the roll and tear a new clean edge Place the roll into the paper bucket so that it unrolls from the bottom of the roll ...

Страница 23: ...ts may vary for each model The test ends with a partial cut of the paper then begins again A test printout may use several feet of paper to complete To start the test 1 Set DIP Switch 1 to ON position down DIP Switch 2 must always be set to ON position down 2 Place paper into the bucket as described in the previous section Changing Paper 3 Press the Reset Button 4 Press and hold the Paper Feed But...

Страница 24: ... pauses and waits for Main Menu selection to be made see sample printout on the next page 5 Continue through your menu selections until you are asked to Save New Parameters Select Yes or No a If answer Yes is selected return DIP Switch 1 to OFF position up b Repeat Steps 3 and 4 above Diagnostic printout verifies new settings See sample printout 6 If answer NO is selected printer returns to the me...

Страница 25: ... procedures in this section do not correct the problem contact a service representative Printer Tone and Green LED Problem Possible Causes What to Do Green LED quick continuous flashing Paper out Cover off Knife unable to home Put in a new paper roll Put the cover on Contact your authorized service representative Printer beeps two tone low frequency high frequency Printer has been turned on and is...

Страница 26: ...eipt does not come out all the way Paper is jammed Open the receipt cover inspect the knife and clear any jammed paper Printer starts to print but stops while the receipt is being printed Paper is jammed Open the receipt cover inspect the knife and clear any jammed paper Receipt is not cut Paper is jammed The printer is not configured for a knife Open the receipt cover inspect the knife and clear ...

Страница 27: ...hat the paper is loaded properly Use recommended thermal receipt paper Increase print density in Set Hardware Options of printer Configuration Menu to 110 or 120 as needed Vertical column of print is missing This indicates a serious problem with the printer electronics Contact your authorized service representative One side of receipt is missing This indicates a serious problem with the printer el...

Страница 28: ...__________________ 21 Printer Does Not Function Problem Possible Causes What to Do Printer does not function when turned on Printer not plugged in Receipt cover not fully closed Check that printer cables are properly connected on both ends Check that the host or power supply is getting power Close and latch the receipt cover ...

Страница 29: ...___________________________ 22 Characters Print Modes Available print modes Size Characters sizes for the Standard and Compressed mode Standard Characters per Inch 15 6 Characters per Line 44 Cell Size 13 x 24 Dots Standard Compressed Double High Double Wide Upside Down Rotated Underlined Bold Reverse Italic Scaled ...

Страница 30: ...ires qualified thermal paper with the following dimensions For more information about See Programming the printer to print the various print modes Programming Guide Width Diameter Length 80 mm 2 mm 3 15 in 02 in 90 mm max 3 54 in 322 ft nominal The paper must not be attached at the core Use paper with a colored stripe at the end to indicate that the paper is running low The above figures are based...

Страница 31: ...0 mm paper 576 dots addressable 8 dots mm centered on 80 mm Standard Mode minimum margins 2 5 mm 098 inches Top margin to manual tear off 17 8 mm 0 70 inches Top margin to knife cut 19 0 mm 0 75 inches Cut Edge 44 Standard Columns 71 5 mm 2 815 in 56 Compressed Columns 70 mm 2 756 in Cut Edge Paper Width 80 mm 3 15 in Top Margin 17 8 mm 70 in Minimum Printable Zone 576 Dots 72 mm 2 835 in Nominal ...

Страница 32: ...n the Programmers Guide Code Hexadecimal Command 09 Horizontal Tab 0A Print and Feed One Line 0C Print and Return to Standard Mode 0D Print and Carriage Return 10 Clear Printer 10 04 n Real Time Status Transmission DLE Sequence 10 05 n Real Time Request to Printer DLE Sequence 11 n1 n72 Print Raster Graphics 12 Select Double Wide Characters 13 Select Single Wide Characters 14 n Feed n Print Lines ...

Страница 33: ...Character Set 1B 26 s c1 c2 n1 d1 nn dn Define User Defined Character Set 1B 27 m a0 a1 a2 d1 dn Write to User Data Storage 1B 2A m n1 n2 d1 dn Select Bit Image Mode 1B 2D n Select or Cancel Underline Mode 1B 2E m n rL rH d1 dn Advanced Raster Graphics 1B 32 Set Line Spacing to 1 6 Inch 1B 33 n Set Line Spacing 1B 34 m a0 a1 a2 Read from User Data Storage 1B 3A 30 30 30 Copy Character Set from ROM...

Страница 34: ...lect Double Density Graphics 1B 5C n1 n2 Set Relative Print Position 1B 61 n Select Justification 1B 63 33 n Select Paper Sensors to Output Paper End Signals 1B 63 34 n Select Sensors to Stop Printing 1B 63 35 n Enable or Disable Panel Button 1B 64 n Print and Feed n Lines 1B 69 Perform Full Knife Cut 1B 6A k Read from Non Volatile Memory 1B 6D Perform Partial Knife Cut 1B 70 n p1 p2 Generate Puls...

Страница 35: ...tion 1D 23 n Select the Current Logo 1D 24 nL nH Set Absolute Vertical Print Position in Page Mode 1D 2A n1 n2 d1 dn Define Downloaded Bit Image 1D 2F m Print Downloaded Bit Image 1D 3A Select or Cancel Macro Definition 1D 40 n Erase User Flash Sector 1D 42 n Select or Cancel White Black Reverse Print Mode 1D 48 n Select Printing Position of HRI Characters 1D 49 n Transmit Printer ID 1D 4C nL nH S...

Страница 36: ...r Cancel Smoothing Mode 1D 66 n Select Pitch of HRI Characters 1D 68 n Select Bar Code Height 1D 6B m d1 dk 00 Print Bar Code 1D 6B m n d1 dn Print Bar Code 1D 72 n Transmit Status 1D 77 n Select Bar Code Width 1D FF Reset Firmware 1F 04 n Convert 6 Dots mm Bitmap to 8 Dots mm Bitmap 1F 05 n Select Superscript or Subscript Modes 1F 56 Send Printer Software Version 1F 74 Print Test Form ...

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