49
48
instructional videos
willowpump.com
| customer care
1-888-WILLOW-3
Willow Breast Pump Instructions for Use
OTHER ISSUES
TO RESOLVE ISSUE
A lot of air
in Milk Bag
or bag full
indicator with
<3.5 oz. of milk
pumped.
New users may experience air in the bag. The goal is to reduce the amount of air
in the bag over time using these tips:
• Evaluate the seal between Pump and breast.
1.
Make sure bra is not in between Pump and breast.
2.
Check to see if there are any gaps between the Flange and your breast while
pumping. If gaps exist press Pump against your breast and tighten bra straps.
• Always press Pump/Pause before breaking latch.
• You may not have the correct Flange size.
Decreased (low)
Pump suction.
• The Pump has seven suction settings; push up arrow to increase suction.
• If that does not work, try the following:
1.
Check connections between Flange, Flextube
™
and Milk Bag to ensure all are secure.
2.
Visually inspect Flange, Flextube
™
and Milk Bag and replace if damaged.
3.
Check that power is on and battery has sufficient charge.
4.
Press Pump securely against breast.
Note: Suction level can only be adjusted in Expression phase.
Pump stops
pumping.
• Pump stops automatically after 25 minutes -
Pump/Pause button pulses - press Pump/Pause to re-start Pump.
• Pump may have stopped because Milk Bag is full -
Pump/Pause button solid - check Milk Bag.
• Pump/Pause button may have been pressed -
Pump/Pause button pulses white - Press Pump/Pause button to continue pumping.
• Check to see if low battery - On/Off button light is solid red.
OTHER ISSUES
TO RESOLVE ISSUE
Pump does not
stop pumping
• Press Pump/Pause button. Break latch and remove Pump.
• If issues persists, break latch and remove Pump. Then press On/Off button
to turn Pump off.
Pump or
Charger gets
wet (immersed
in water).
• Dry Pump off immediately. Do not use Pump or Charger.
• Call Customer Care.
Pump is not
charging.
• Ensure Charger is fully plugged into Pump Power Port.
Device needs
to be reset.
• Reset by gently inserting end of a small object, such as a paper clip, into the reset
Button beneath the Power Port.
The Willow Breast Pump is not a serviceable device.