5
TROUBLESHOOTING GUIDE
The following information is intended as an aid in determining if problem exists. Cylinders should be repaired only by authorized
William Service Center. For repair service, contact service center in your area.
Symptom
Possible Causes
Corrective Action
Erratic action
• Air in system or pump cavitation.
• External leakage in cylinder.
• Cylinder sticking or binding.
• Vent the system (refer to figure 2).
• Contact service center.
• Contact service center.
Cylinder will not extend, or
respond to pressurized fluid
• Overload condition.
• Loose couplers.
• Faulty couplers.
• Improper valve position.
• Oil level in pump is low.
• Pump not operating.
• Air-locked pump.
• Remedy overload condition.
• Tighten couplers.
• Replace both female and male
couplers.
• Close release valve or change valve
position.
• Fill and bleed the system.
• Check pump’s operating instructions.
• Prime pump per pump operating
instructions.
Cylinder extend only partially
• Oil level in pump is low.
• Overload condition.
• Cylinder is sticking or binding.
• Fill and bleed the system.
• Remedy overload condition.
• Contact service center.
Cylinder move slower than normal
• Loose connection or coupler.
• Restricted hydraulic line or fitting.
• Pump not working correctly.
• Cylinder seals leaking.
• Tighten connection or coupler.
• Clean and replace if damaged.
• Check pump’s operating instructions.
• Contact service center.
Cylinder responds to pressurized
fluid, but system does not maintain
pressure
• Overload condition.
• Pump or valve malfunctioning.
• Cylinder seals leaking.
• Remedy overload condition.
• Check pump’s operating instructions.
• Contact
service center.
Oil leaking from cylinder
• Worn or damaged seals.
• Contact service center.
Cylinder will not retract or retracts
slower than normal
• Improper valve position.
• Malfunctioning coupler, damaged
application.
• Pump reservoir overfilled.
• Cylinder damage internally.
• Open release valve or change valve
position.
•
Secure load by other means
.
Depressurize
pump and hoses,
remove application and replace
coupler.
•
Secure load by other means
.
Depressurize
pump and hoses,
remove application, then drain fluid to
proper level.
• Contact service center.
Poor performance
• Oil level in pump is low.
• Air trapped in system.
• Ensure proper oil level.
• Vent the system (refer to figure 2).
