WiebeTech LLC
R T X - U R U s e r ’ s M a n u a l
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Appendix D: Warnings and Notices
•
Use only hard drives that are in perfect condition. Avoid using drives that have ever developed
bad sectors during previous usage. This could lead to possible device failure or loss of data.
•
The RTX supports SATA hard drives of various specifications and different capacities. However,
we recommend using drives of the same brand and type for optimal performance. If drives of
different capacities are used in a RAID, the capacity of the smallest drive will determine how much
of each drive is used. The additional capacity on the larger drives will not be used by the RAID.
•
RAID level 0 will allow you to use the full combined capacity of the drives, and offers the best data
transfer speeds. However, RAID 0 offers no protection for the data. If one drive fails in a RAID 0,
the data on all of the drives is irretrievably lost. Before creating a RAID, investigate the various
RAID types and choose the one that is best for your needs.
•
Always back up data before switching RAID types. You must reformat your drives afterwards.
•
Before starting any type of hardware installation, please ensure that all power switches have been
turned off and all power cords have been disconnected to prevent personal injury and damage to
the hardware.
•
To avoid overheating, RTX should be operated in a well-ventilated area and in such a way that
sufficient airflow is maintained across the controller chips.
•
Static electricity can damage electronic components such as the exposed circuitry on hard drives.
When swapping hard drives in the RTX, take precautions to guard against such damage:
o
Work in a static-free environment
o
Wear a grounded anti-static wrist strap
o
Store uninstalled components in anti-static protective bags
o
Handle the drives by their edges and avoid touching the exposed circuitry
Appendix E: Frequently Asked Questions (FAQ)
Q.
I created one volume, but my computer sees two of them. Why?
A.
There may be two LUNs assigned to that volume. To check this, use the GUI. Navigate to
Volume
Config
and then
Logical Unit
. If there are two LUNs for the same volume, click the checkbox for one of
them and click on “detach.” Note: You may still see two volumes until you restart your computer.
Q:
I've hooked up the LAN GUI port to my DHCP-enabled network, but the LCD displays an IP address
that is not on my network and I cannot connect to the GUI control panel using that IP address in my web
browser.
A:
This may occur if you plugged in the LAN GUI after the RTX has already started up and initialized, or if
you previously configured the RTX for a static network or direct connection. The solution is to use the
LCD interface to obtain a DHCP address. Press ENT, then use the up or down arrows to scroll to the
option
Change IP config
. Press ENT. The screen will say
DHCP
. Press ENT then press the up arrow
to select
Yes
. Press ENT. The RTX will now attempt to acquire a DHCP address. This new address will
be displayed on the main screen of the LCD.
Q.
When I try to log on to the RTX-UR using the IP address under the iSCSI configuration menu nothing
happens.
A.
Sometimes when you first set up the RTX-UR you'll need to reattach the LUN (Logical Unit Number) if
it doesn't work the first time.
Q:
I’ve formatted the RTX’s drive, and my disk utility reports that a volume was successfully created, but I
can’t find the volume or access it.
A:
Try restarting your computer. Sometimes this is a necessary step before a new volume will become
usable.
