Page 24 | 1-800-343-9463
SL 040418
TROUBLESHOOTING GUIDE
Unit leaks water
Possible Cause
Solution
Unit is not level
Unit should be level in wall to prevent leaking
Drain line clogged or kinked
Check drain line to make sure water can flow freely
Drain is clogged, preventing water from escaping
Disconnect drain and clear it out
Drain line does not have a downward slope
Fix drain line so there is a downward slope from the unit to the drain
Coil is iced, causing drain pan to freeze and water to overflow
Melt ice with blow drier. Soak up with a towel.
Unit runs but does not cool
Possible Cause
Solution
Lack of airflow
Make sure fan is unobstructed; clean evaporator if necessary
Compressor not running
Contact Customer Service at 1-800-343-9463
System undersized
Contact Customer Service at 1-800-343-9463
Compressor is overheating
Shut system off for 1 hour to allow compressor to cool. Turn back on
and check for cooler airflow out. If compressor runs, check for and
clean condenser coil as possible cause of compressor overheating. If
problem repeats, contact Customer Service at 1-800-343-9463.
Evaporator fan runs but compressor does not
Possible Cause
Solution
Compressor and/or starting components faulty
Contact Customer Service at 1-800-343-9463
Compressor is overheating
Shut system off for 1 hour to allow compressor to cool. Turn back on
and check for cooler airflow out. If compressor runs, check for and
clean condenser coil as possible cause of compressor overheating. If
problem repeats, contact Customer Service at 1-800-343-9463.
Compressor runs but evaporator fan does not
Possible Cause
Solution
Faulty fan motor
Contact Customer Service at 1-800-343-9463
Faulty fan relay
Contact Customer Service at 1-800-343-9463
Compressor short-cycles
Possible Cause
Solution
Evaporator fans blow on bottle probe
Move bottle probe to a more central location
Unit low on refrigerant charge
Call Customer Service at 1-800-343-9463
Condensing fan motor/capacitor faulty
Call Customer Service at 1-800-343-9463
Compressor and/or starting components faulty
Call Customer Service at 1-800-343-9463
Humidity in cellar too high
Possible Cause
Solution
Cellar vapor not sufficient
Install proper vapor barrier
