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Get the App and Get Connected

With your mobile device, get the app, connectivity setup instructions, terms of use, and privacy policy at:

www.whirlpool.com/connect

In Canada, visit

www.whirlpool.ca/connect

IMPORTANT:

Proper installation of your appliance prior to use is your responsibility. Be sure to read and follow the Installation Instructions

that came with your appliance.

Connectivity requires Wi-Fi and account creation. App features and functionality subject to change. Data rates may apply. If you have any

problems or questions, call Whirlpool Corporation Connected Appliances at

1-866-333-4591

You Will Need:

SET UP

A home wireless router supporting Wi-Fi, 2.4Ghz with WPA2 security. If you are unsure of your router’s capabilities,

refer to the router manufacturer’s instructions.

The router to be on and have a live internet connection.

The 10-character Smart Appliance ID (SAID) code for your appliance. The SAID code is either printed on a label on the

appliance or can be found on the LCD screen. Refer to the appliance Use and Care Guide for the location.

Once installed, launch the app. You will be guided through the steps to set up a user account and to connect your appliance. If you have

any problems or questions, call Whirlpool Corporation Connected Appliances at

1-866-333-4591

Internet Connectivity Guide

Содержание WFW9620HBK0

Страница 1: ...u have any problems or questions visit us at www whirlpool com Pour tout problème ou toute question consulter www whirlpool ca W11201742A W11201743A SP Designed to use only HE High Efficiency detergents Conçue pour l utilisation d un détergent haute efficacité seulement Connect your Smart Washer with your mobile device at www whirlpool com connect in Canada www whirlpool ca connect Connecter votre...

Страница 2: ...Y NOTICES 33 WARRANTY 35 ASSISTANCE OR SERVICE Back Cover Table des matières SÉCURITÉ DE LA LAVEUSE 36 ACCESSOIRES 38 INSTRUCTIONS D UTILISATION 39 Tableau de commande et caractéristiques 39 Guide de programmes 40 Choix du détergent approprié 45 Utilisation des distributeurs 46 Utilisation de la laveuse 47 Entretien de la laveuse 54 GUIDE DE CONNEXION INTERNET 59 DÉPANNAGE 60 AVIS D APPLICATION DE...

Страница 3: ...3 ...

Страница 4: ...ns FACTORY CERTIFIED PARTS Accessories designed for your appliance Customize your new washer with the following genuine Whirlpool accessories For more information on options and ordering call 1 866 698 2538 or visit us at www whirlpoolparts com In Canada call 1 800 688 2002 or visit us at www whirlpool ca 15 Pedestal Color matched pedestals raise the washer to a more comfortable working height The...

Страница 5: ...ORMAL 4 28 3 15 2 Liter Bulk Liquid High Efficiency HE detergent dispenser This bulk dispenser holds up to 67 6 oz 2 L of liquid HE detergent 1 Liter Bulk Liquid High Efficiency HE detergent fabric softener dispenser This bulk dispenser holds up to 33 8 oz 1 L of liquid HE detergent or liquid fabric softener Each dispenser holds enough detergent or fabric softener for many loads of laundry Each ad...

Страница 6: ...iron fabrics dress shirts pants synthetics sheer lacy garments Delicates Large items such as small comforters sleeping bags jackets and washable rugs Bulky Items How Do You Want to Wash Them How to Wash Cycle Selection Regular normal Normal Fast Quick With fewer wrinkles Wrinkle Control Intense cleaning Heavy Duty Gentle cleaning with cold water Cold Wash Eliminate 99 9 of three common household b...

Страница 7: ...ick Cold Cool Warm Hot Extra Hot Off Slow Medium Fast Extra Fast Auto Dry Timed Dry Light Normal Heavy X X X X Wrinkle Control Cold Cool Warm Hot Extra Hot Off Slow Medium Fast Extra Fast Auto Dry Timed Dry Light Normal Heavy X X X X Heavy Duty Cold Cool Warm Hot Extra Hot Off Slow Medium Fast Extra Fast Auto Dry Timed Dry Light Normal Heavy X X X X Cold Wash Cold Cool Warm Hot Extra Hot Off Slow ...

Страница 8: ...med Dry Light Normal Heavy X X X Sanitize Extra Hot Off Slow Medium Fast Extra Fast Auto Dry Timed Dry Light Normal Heavy X X X Bulky Items Normal Cold Cool Warm Hot Extra Hot Off Slow Medium Fast Extra Fast Auto Dry Timed Dry Light Normal Heavy X X X X Quick Cold Cool Warm Hot Extra Hot Off Slow Medium Fast Extra Fast Auto Dry Timed Dry Light Normal Heavy X X X X Wrinkle Control Cold Cool Warm Ho...

Страница 9: ...nt manufacturer s instructions to determine the amount of detergent to use Use only High Efficiency HE detergent About Detergent Concentration Today s liquid HE detergents are concentrated Most brands of concentrated HE detergent will show the level of concentration on the bottle However if the detergent bottle does not give the concentration it can be easily calculated Just divide the package siz...

Страница 10: ...e only High Efficiency HE liquid detergents The bulk dispensers will hold about 67 6 oz 2 L or 33 8 oz 1 L of liquid HE detergent depending on dispenser or enough for many loads of laundry To Fill Bulk Dispeners Open the dispenser drawer by pulling on the handle at the base of the washer If desired the bulk dispensers can be completely removed from the drawer Locate the Load Go bulk dispenser Gent...

Страница 11: ... can set stains into fabric n Always read and follow fabric care labels and laundry product instructions Improper usage may cause damage to your garments 1 Sort and prepare your laundry First wash cycle without laundry Before washing clothes for the first time set up the Load Go bulk dispenser or add detergent to the single dose dispenser see the Using the Dispensers section Choose the Regular wha...

Страница 12: ...mpartment Always follow manufacturer s directions for correct amount of fabric softener based on your load size Disable the 1 Liter Load Go dispenser if not used to dispense detergent Fabric softener is always dispensed in the last rinse even if Extra Rinse is selected IMPORTANT Do not overfill dilute or use more than the manufacturer recommended quantity of fabric softener Do not fill past the MA...

Страница 13: ...the home screen touch the What to Wash area of the screen to select the program that best matches the items you want to wash You may need to scroll down with your finger to see all of the selections Touch the desired program to return to the home screen Touch the How to Wash area of the screen to select the program that best matches the method that you would like to wash those items You may need t...

Страница 14: ...cles to help remove tough stains as well as a steam boost for added cleaning power An integrated heater helps to maintain optimal wash temperatures See the Cycle Guide for cycles that allow the Steam Clean option Wrinkle Shield Option The Wrinkle Shield option is only available when a drying mode is selected and will periodically tumble the load after the end of the cycle for up to 12 hours Wrinkl...

Страница 15: ...RT PAUSE button once then touch again to continue the cycle To cancel a cycle touch the X on the touch screen to the right of the estimated time remaining and run Drain Spin to remove any excess water At each stage of the process you may notice sounds or pauses that are different from traditional washers When Start Pause is touched the washer will chime indicating it is starting The drum will make...

Страница 16: ...pted and the load removed before the cool down period at the end of the cycle the load will be very hot Setting a delayed start Touch POWER until the indicators turn on From the home screen make sure the washer is set to the correct time and date if it is not see Step 12 for instructions on how to set the time and date Touch the clock icon on the far right portion of the touch screen The Select a ...

Страница 17: ...fresh Machine Cleaning Wipe b Dilute Liquid Chlorine Bleach Procedure i Mix a dilute bleach solution using 3 4 cup 177 mL of liquid chlorine bleach and 1 gallon 3 8 L of warm tap water ii Wipe the seal area with the dilute solution using a damp cloth iii Let stand 5 minutes iv Wipe down area thoroughly with a dry cloth and let washer interior air dry with door open IMPORTANT Wear rubber gloves whe...

Страница 18: ...the washer it will proceed with the cycle a If any items are detected in the washer rL remove load will be displayed The door will unlock Open washer and remove any garments from the washer drum b Touch POWER to clear the rL code c Touch and hold START PAUSE to restart the cycle 3 Steam models only During the first 20 minutes of the cycle it will activate the steamer but the drum will not spin or ...

Страница 19: ...detergent types or concentrations or when the washer will not be used for an extended period 1 Pull the dispenser drawer out until it stops 2 Lift out the Load Go containers 3 Lift the fill lid and flush interior thoroughly with warm water 4 Allow to air dry IMPORTANT Containers are not dishwasher safe CLEANING LOAD GO CONTAINERS Replace inlet hoses after five years of use to reduce the risk of ho...

Страница 20: ...ice to install new transport bolts Do not reuse transport bolts Washer must be transported in the upright position To avoid structural damage to your washer it must be properly set up for relocation by a certified technician If moving or not using your washer for a period of time follow these steps 1 Unplug or disconnect power to washer 2 Turn off water supply to washer to avoid flooding due to wa...

Страница 21: ...ally Black hose Drain pump filter With your finger push down on tab on right side of drawer and up on tab on left side of drawer Right side Left side Gently pull back the rubber door seal and clean any stained areas soil buildup or lint with the textured side of an affresh Machine Cleaning Wipe ADDITIONAL CLEANING Hose clip 1 Open the dispenser drawer by pulling on the handle at the base of the wa...

Страница 22: ...tion Connected Appliances at 1 866 333 4591 You Will Need SET UP A home wireless router supporting Wi Fi 2 4Ghz with WPA2 security If you are unsure of your router s capabilities refer to the router manufacturer s instructions The router to be on and have a live internet connection The 10 character Smart Appliance ID SAID code for your appliance The SAID code is either printed on a label on the ap...

Страница 23: ...ove items It is normal to hear metal items on clothing such as metal snaps buckles or zippers touch against the stainless steel drum Gurgling or humming Washer may be draining water The pump may make a humming sound with periodic gurgling or surging as final amounts of water are removed during the spin drain cycles This is normal at certain stages of the cycle Water Leaks Check the following for p...

Страница 24: ...oad not completely covered in water Water level not visible on door or does not cover clothes This is normal for the washer The washer senses load sizes and adds the correct amount of water for optimal cleaning Washer won t run or fill washer stops working Check for proper water supply Both hoses must be attached and have water flowing to the inlet valves Both hot and cold water faucets must be tu...

Страница 25: ...t Rinse Spin Touch the START PAUSE button Do not add more detergent Make sure the Load Go bulk dispenser is disabled if you are using a single dose of detergent Washer stops during the program cycle and a message appears on the screen The program cycle was interrupted for example by the door being opened Make sure the door is closed Touch the START PAUSE button to continue with the program cycle T...

Страница 26: ...garment bags when washing small items Drain pump filter is dirty Clean drain pump filter See Cleaning the Drain Pump Filter Draining Residual Water Wash cycle has been canceled and door opened before water has drained Run Drain Spin to remove any excess water Washer is spinning clothes without water The washer is measuring the mass of the dry load This measurement is normal and ensures the best cy...

Страница 27: ...ed Add load loosely Items need to move freely to reduce wrinkling and tangling See Cycle Guide for load size recommendation Reduce tangling by mixing types of load items Use the recommended cycle for the type of garments being washed Spin speed too high for load Select a lower spin speed Note that items will be wetter than when using a higher spin speed The washer is not unloaded promptly Unload t...

Страница 28: ...ption if load cannot be removed immediately after the wash is complete Not using HE detergent or using too much HE detergent Use only HE detergent Be sure to measure correctly Always follow the manufacturer s directions See the Using the Washer section Door not left open after use This washer has a tight seal to avoid water leaks To avoid odors leave the door open to allow the washer to dry betwee...

Страница 29: ...et is added to washer drum before adding clothes Do not add packet to dispenser Follow the manufacturer s instructions to avoid damage to your garments Cycle time changes or cycle time too long Normal washer operation The cycle times vary automatically based on your water pressure water temperature detergent and clothes load The options you select will also affect the cycle times Excessive suds in...

Страница 30: ... is balled up in washer When balled up the load will bounce causing the washer to vibrate Separate the load items and restart the washer Loud humming or increased noise during cycle Load is packed tightly Loading drum half full or less will improve drying performance Drying Results Clothes are not drying satisfactorily or drying times are too long The load is too large and heavy to dry quickly Sep...

Страница 31: ...unction will not operate Try resetting the washer by unplugging it from the outlet and then plugging it back in If unsuccessful call for service F3E6 Accelerometer failure Accelerometer failed self test or experienced orientation error Try resetting the washer by unplugging it from the outlet and then plugging it back in If unsuccessful call for service F4E1 Water heater relay failure Problem dete...

Страница 32: ...ng it from the outlet and then plugging it back in If unsuccessful call for service F7EA Lost phase fault MCI motor lost phase detected Try resetting the washer by unplugging it from the outlet and then plugging it back in If unsuccessful call for service F7EC Overload fault MCI motor overload detected Try resetting the washer by unplugging it from the outlet and then plugging it back in If unsucc...

Страница 33: ... each antenna type indicated Antenna types not included in this list having a gain greater than the maximum gain indicated for that type are strictly prohibited for use with this device To comply with FCC and Industry Canada RF radiation exposure limits for general population the antenna s used for this transmitter must be installed such that a minimum separation distance of 20 cm is maintained be...

Страница 34: ...15 All rights reserved The following statements refer to those portions of the software copyrighted by Swedish Institute of Computer Science Copyright c 2001 2004 Swedish Institute of Computer Science All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must r...

Страница 35: ...d user operator or installation instructions 2 In home instruction on how to use your product 3 Service to correct improper product maintenance or installation installation not in accordance with electrical or plumbing codes or correction of household electrical or plumbing e g house wiring fuses or water inlet hoses 4 Consumable parts e g light bulbs batteries air or water filters preservation so...

Страница 36: ...e ou Service Avant de faire un appel pour obtenir de l assistance ou un entretient vérifier la section Dépannage ou consulter www whirlpool ca owners Cette vérification peut vous faire économiser le coût d une visite de réparation Si vous avez encore besoin d aide suivre les instructions ci dessous Lors d un appel garder à portée de main la date d achat et les numéros de modèle et de série de votr...

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