24
TROUBLESHOOTING
If you experience
Possible Causes
Solution
Water Leaks (cont.)
Water or suds leaking from
door or rear of cabinet
Not using HE detergent or using
too much HE detergent.
Only use HE detergent. Suds from regular detergents
can cause leaking from the door or rear of cabinet. Always
measure detergent and follow manufacturer’s directions based
on your load requirements.
Using thickened, easy-pour, or
no-splash bleach when running the
Clean Washer with affresh
®
cycle.
Use affresh
®
tablet or regular, non-thickened chlorine bleach
when running the Clean Washer with affresh
®
cycle.
Residue on door window.
Periodically clean the underside of the window to avoid potential
leaks.
Leaking around door
Hair, lint, or other debris on inner
door window preventing proper seal
with rubber door seal.
Clean inner door window and seal. See “Cleaning the Door Seal”
in the “Washer Maintenance” section.
Wash Cycle Not Performing As Expected
Load not completely
covered in water
Water level not visible on door
or does not cover clothes.
This is normal for the washer. The washer senses load sizes and
adds the correct amount of water for optimal cleaning.
Washer won’t run or fill;
washer stops working
Check for proper water supply.
Both hoses must be attached and have water flowing to the inlet
valves.
Both hot and cold water faucets must be turned on.
Check that inlet valve screens have not become clogged.
Check for any kinks in inlet hose, which can restrict water flow.
Washer won’t run or fill;
washer stops working
(cont.)
Check proper electrical supply.
Plug power cord into a grounded 3 prong outlet.
Do not use an extension cord.
Ensure there is power to outlet.
Do not plug into a GFCI (Ground Fault Circuit Interrupter).
Check electrical source or call an electrician to check if voltage
is low.
Reset a tripped circuit breaker. Replace any blown fuses.
NOTE:
If problems continue, contact an electrician.
First try the solutions suggested here or visit our website at
www.whirlpool.com/owners
(in Canada
www.whirlpool.ca/owners
) for assistance and to possibly avoid a service call.
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