10
TROUBLESHOOTING
Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
Refrigerator Operation
The refrigerator will not operate
■
Power cord unplugged? Plug into a grounded 3 prong outlet.
■
Is outlet working? Plug in a lamp to see if the outlet is working.
■
Household fuse blown or circuit breaker tripped? Replace the
fuse or reset the circuit breaker.
■
Is control on? Make sure the refrigerator control is on. See
“Using the Control.”
■
New installation? Allow 24 hours following installation for the
refrigerator to cool completely.
NOTE: Adjusting the temperature control to coldest setting will
not cool the refrigerator more quickly.
The motor seems to run too much
Your new refrigerator may run longer than your old one due to its
high-efficiency compressor and fans. The unit may run even longer if
the room is warm, a large food load is added, the door is opened
often, or if the door has been left open.
The refrigerator seems noisy
Refrigerator noise has been reduced over the years. Due to this
reduction, you may hear intermittent noises from your new
refrigerator that you did not notice from your old model. Below are
listed some normal sounds with explanations.
■
Pulsating - fans/compressor adjusting to optimize performance.
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Hissing/Rattling - flow of refrigerant, movement of water lines,
or from items placed on top of the refrigerator.
■
Popping - contraction/expansion of inside walls, especially
during initial cool-down.
■
Water running/dripping - may be heard when water melts
during defrosting and runs into the drain pan.
The door will not close completely
■
Door blocked open? Move food packages away from door.
■
Bin or shelf in the way? Push bin or shelf back in the correct
position.
The door is difficult to open
■
Gaskets dirty or sticky? Clean gaskets and contact surfaces
with mild soap and warm water. Rinse and dry with soft cloth.
Temperature and Moisture
Temperature is too warm
■
New installation? Allow 24 hours following installation for the
refrigerator to cool completely.
■
Door opened often or left open? Allows warm air to enter
refrigerator. Minimize door openings and keep door fully closed.
■
Large load of food added? Allow several hours for refrigerator
to return to normal temperature.
■
Control set correctly for the surrounding conditions? Adjust
the control a setting colder. Check temperature in 24 hours. See
“Using the Control.”
There is interior moisture buildup
NOTE: Some moisture build-up is normal.
■
Humid room? Contributes to moisture build-up.
■
Door opened often or left open? Allows humid air to enter
refrigerator. Minimize door openings and keep door fully closed.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If you
still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will help
us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you only
use factory specified replacement parts. Factory specified
replacement parts will fit right and work right because they are made
with the same precision used to build every new Gladiator
™
GarageWorks appliance.
To locate factory specified replacement parts in your area, call us or
your nearest designated service center.
In the U.S.A.
Call the Gladiator
™
GarageWorks Customer eXperience Center
toll free: 1-866-342-4089.
Our consultants provide assistance with:
■
Features and specifications on our full line of products.
■
Installation information.
■
Use and maintenance procedures.
■
Accessory and repair parts sales.
■
Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
■
Referrals to local dealers, repair parts distributors, and service
companies. Gladiator
™
GarageWorks designated service
technicians are trained to fulfill the product warranty and provide
after-warranty service, anywhere in the United States.
To locate the Gladiator
™
GarageWorks designated service
company in your area, you can also look in your telephone
directory Yellow Pages.
For further assistance
If you need further assistance, you can write to Gladiator
™
GarageWorks with any questions or concerns at:
Gladiator
™
GarageWorks
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.