TROUBLESHOOTING
The washing machine may sometimes not work properly for certain reasons. Before calling the After-sales service, it is recommended to check to see if
the problem can be easily resolved using the following list.
You can download the H&S INSTRUCTIONS, USER MANUAL, PRODUCT FICHE and ENERGY DATA by:
•
Visiting our website -
http://docs.whirlpool.eu
•
Using QR code
•
Alternatively,
contact our After‑sales Service
(See phone number in the warranty booklet). When
contacting our After-sales Service, please state the codes provided on your product’s identification plate.
Anomalies:
Possible causes / Solution:
The washing machine does not turn on.
•
The plug is not inserted into the electrical outlet, or not enough to make contact.
•
There has been a power failure.
The wash cycle does not start.
•
The door is not fully closed.
•
The “ON/OFF” button has not been pressed.
•
The “Start/Pause”
button has not been pressed.
•
The water tap is not open.
•
A “Start delay” has been set.
The washing machine does not fill with
water (the message “h2o” is shown on
the display). “Beep” sound every 5
seconds.
•
The water intake hose is not connected to the tap.
•
The hose is bent.
•
The water tap is not open.
•
The mains water supply has been shut off.
•
There is not enough pressure.
•
The “Start/Pause”
button has not been pressed.
The washing machine loads and drains
water continuously.
•
The drain hose has not been installed at 65 to 100 cm from the ground.
•
The end of the drain hose is immersed in water.
•
The drain connector on the wall does not have an air vent.
•
If the problem persists after having performed these checks, close the water tap, shut off the
washing machine, and call the After-sales service. If the dwelling is located on one of the
uppermost floors of a building, a siphon effect can sometimes occur, thus causing the washing
machine to load and drain water continuously. Special anti-siphon valves are available on the
market to prevent these types of problems.
The washing machine does not drain or
does not spin.
•
The programme does not include the draining function: with certain programmes it must be
activated manually.
•
The drain hose is bent.
•
The drain line is obstructed.
The washing machine vibrates
excessively during the spin cycle.
•
At the time of installation, the drum was not properly unblocked
.
•
The washing machine is not level.
•
The washing machine is squeezed between furniture and the wall.
The washing machine leaks water.
•
The water intake hose has not been tightened properly.
•
The detergent dispenser is clogged.
•
The drain hose has not been properly fastened.
The machine is locked and the display
flashes, indicating an error code (e.g.
F‑01, F‑..).
•
Shut off the machine, disconnect the plug from the outlet, and wait about 1 minute before
turning it back on.
•
If the problem persists, call the After-sales service.
Too much foam is formed.
•
The detergent is not compatible with the washing machine (it must bear the wording “for
washing machines”, “for hand washing and washing machines”, or something similar).
•
The dosage was excessive.
Door is locked, with or without
failure indication, and the
programme does not run.
•
Door is locked in case of power breakdown. Programme will continue automatically as soon as
the mains is available again.
•
Washing machine is in a standstill. Programme will continue automatically after the origin of
the standstill does not persist anymore.
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