TROUBLESHOOTING
The washing machine may sometimes not work properly for certain reasons. Before calling the Support Centre, it is recommended to check to see if
the problem can be easily resolved using the following list.
You can download the H&S INSTRUCTIONS, USER MANUAL, PRODUCT FICHE and ENERGY DATA by:
•
Visiting our website -
http://docs.whirlpool.eu
•
Using QR code
•
Alternatively,
contact our After-sales Service
(See phone number in the warranty booklet). When
contacting our After-sales Service, please state the codes provided on your product’s identification
plate.
xxxxxxxxxxxx
xxxx
Anomalies:
Possible causes / Solution:
The washing machine does not turn on.
•
The plug is not inserted into the electrical outlet, or not enough to make contact.
•
There has been a power failure.
The wash cycle does not start.
•
The door is not fully closed.
•
The ON/OFF
button has not been pressed.
•
The START/PAUSE
button has not been pressed.
•
The water tap is not open.
•
A “start delay”
has been set.
The washing machine does not fill with
water (the message “NO WATER”, Turn
tap on” is shown on the display).
“Beep” sound every 5 seconds.
•
The water intake hose is not connected to the tap.
•
The hose is bent.
•
The water tap is not open.
•
The mains water supply has been shut off.
•
There is not enough pressure.
•
The START/PAUSE
button has not been pressed.
The washing machine loads and drains
water continuously.
•
The drain hose has not been installed at 65 to 100 cm from the ground.
•
The end of the drain hose is immersed in water.
•
The drain connector on the wall does not have an air vent.
If the problem persists after having performed these checks, close the water tap, shut off the
washing machine, and call the Support Centre.If the dwelling is located on one of the
uppermost floors of a building, a siphon effect can sometimes occur, thus causing the washing
machine to load and drain water continuously.Special anti-siphon valves are available on the
market to prevent these types of problems.
The washing machine does not drain or
does not spin.
•
The programme does not include the draining function: with certain programmes it must be
activated manually.
•
The drain hose is bent.
•
The drain line is obstructed.
The washing machine vibrates
excessively during the spin cycle.
•
At the time of installation, the drum was not properly unlocked.
•
The washing machine is not level.
•
The washing machine is squeezed between furniture and the wall.
The washing machine leaks water.
•
The water intake hose has not been tightened properly.
•
The detergent dispenser is clogged.
•
The drain hose has not been properly fastened.
The machine is locked and the display
flashes, indicating an error code (e.g.
F-01, F-..).
•
Shut off the machine, disconnect the plug from the outlet, and weight about 1 minute before
turning it back on.
If the problem persists, call the Support Centre.
Too much foam is formed.
•
The detergent is not compatible with the washing machine (it must bear the wording “for
washing machines”, “ for hand washing and washing machines”, or something similar).
•
The dosage was excessive.
Door is locked, with or without
failure indication, and the
programme does not run.
•
Door is locked in case of power breakdown. Programme will continue automatically as soon as
the mains is available again.
•
Washing machine is in a standstill. Programme will continue automatically after the origin of
the standstill does not persist anymore.
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