12
Troubleshooting
If you experience
Possible Causes
Solution
Washer not performing as expected (cont.)
Washer not
draining/
spinning, loads are
still wet, or spin
light remains on
(indicating that the
washer was unable
to pump out water
within 10 minutes)
Small items may have been caught
in pump or between basket and
tub, which can slow draining.
Empty pockets and use garment bags for small items.
Use a cycle with a low spin speed.
Cycles with lower spin speeds remove less water than cycles with high
spin speeds. Use the recommended cycle/spin speed for your garment.
To remove extra water in the load on a nonpay model, select Final Spin.
Load may need to be rearranged to allow even distribution of the load
in the basket.
The washer may be tightly packed
or unbalanced.
Tightly packed or unbalanced loads may not allow the washer to spin
correctly, leaving the load wetter than normal. Evenly arrange the wet
load for balanced spinning on a nonpay model. Select the Final Spin
cycle to remove excess water. See “Using Your Washer” for loading
recommendations.
Check plumbing for correct drain
hose installation. Drain hose
extends into standpipe farther
than 4.5" (114 mm).
Check drain hose for proper installation. Use drain hose form and
securely attach to drainpipe or tub. Do not tape over drain opening.
Lower drain hose if the end is higher than 96" (2.4 m) above the floor.
Remove any clogs from drain hose.
Too much detergent causing
suds to slow or stop draining
and spinning.
Always measure and follow detergent directions for your load.
To remove extra suds on a nonpay model, select Rinse & Spin.
Do not add detergent.
Dry spots on load
after cycle
High-speed spins extract more
moisture than traditional top-load
washers.
The high spin speeds combined with airflow during the final spin can
cause items near the top of the load to develop dry spots during the final
spin. This is normal.
Incorrect or wrong
wash or rinse
temperatures
Check for proper water supply.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached to both washer and faucet, and have both
hot and cold water flowing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
Energy-saving controlled-wash
temperatures.
This washer uses cooler wash and rinse water temperatures than your
previous washer. This includes cooler hot and warm washes.
Load not rinsed
Check for proper water supply.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached and have water flowing to the inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
Using too much detergent.
The suds from too much detergent can keep washer from operating
correctly. Always measure detergent and follow detergent directions
based on load size and soil level.
Washer not loaded as
recommended.
The washer is less efficient at rinsing when load is tightly packed.
Load garments in loose heaps evenly around the basket wall. Load with
dry items only. Do not load above bottom of white plastic clothes guard.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 additional garments after washer has started.
Sand, pet hair, lint,
etc., on load after
washing
Heavy deposits of sand, pet hair,
lint, and detergent, fabric softener,
or non-chlorine bleach residues
may require additional rinsing.
Use Heavy Duty cycle.
Load is tangling
Washer not loaded as
recommended.
See “Using Your Washer” section.
Select a cycle with a slower wash action and spin speed; however, items
will be wetter than those using a higher speed spin. See the “Cycle Guide”
to match your load with the best cycle.
Load garments in loose heaps evenly around the basket wall.
Reduce tangling by mixing types of load items. Use the
recommended cycle for the type of garments being washed.
Before calling for service on your washer, please try the solutions suggested in this section.
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