GB 12
TROUBLESHOOTING GUIDE
Your washing machine is equipped with automatic safety functions which detect and diagnose faults at an early
stage and allow you to react appropriately. These faults are frequently so minor that they can be removed within
a few minutes.
Problem
Causes - Solutions - Tips
Appliance does not start,
no indicator lamps are on
• Plug is not properly inserted in socket.
• Socket or fuse does not function correctly (use a table lamp or similar
appliance to test it).
Appliance does not start
although “Start(Pause)”
has been pressed
• Lid is not properly closed.
• The “Lock buttons” function has been activated (if available on your
model). To unlock the buttons, push temperature and spin speed button
simultaneously and hold them at least for 3 seconds. The key symbol on
the display disappears and the programme can be started.
Appliance stops during the
programme, and the
“Start(Pause)” light flashes
• “Rinse hold” option is activated (if available on your model) and
(Rinse hold) lights up in the programme sequence indicator -
terminate “Rinse hold” by pressing “Start(Pause)” or by choosing and
starting “Drain”.
• Programme has been changed - reselect desired programme and press
“Start(Pause)”.
• Programme has been interrupted and eventually lid has been opened -
close lid and restart programme by pressing “Start(Pause)”.
• The appliance’s safety system has been activated (see “Description of
failure indications”).
• Water tap is not opened or water inlet hose is kinked (“Water tap closed”
indication lights up).
Detergent dispenser
contains residues from
detergent/additives at end
of wash
• Detergent dispenser is not properly installed, or detergent dispenser is
blocked (see “Care and Maintenance”).
• Filter in the water inlet hose is blocked (see “Care and Maintenance”).
Appliance vibrates during
spin cycle
• Washing machine is not level; the feet are not properly adjusted (see
“Installation”).
• The transport bracket has not been removed; before using the washing
machine, the transport bracket must be removed.
Final spin results are poor
The appliance has an imbalance detection and correction system.
If individual heavy items are loaded (e.g. bathrobes), this system may reduce
the spin speed automatically or even interrupt the spin completely in order
to protect the washing machine.
• Heavy items prevented spinning; add smaller articles of laundry and
repeat spin cycle.
• Excessive foam formation prevented spinning; select and start “Rinse &
Spin” programme. Avoid excessive detergent dosing (see “Detergents
and Additives”).
• “Variable spin” button (if available on your model) has been set to a low
spin speed, or “No spin” option (if available on your model) has been
activated.
Programme duration is
considerably longer or
shorter as indicated in the
“programme chart” or on
the display (if available)
Normal function of the washing machine to adapt to factors that can have an
effect on the programme duration, like excessive foam formation, load unbal-
ance due to heavy laundry items, prolonged heating time resulting from low
inlet water temperature etc.. Moreover, the sensing system of the washing
machine adapts the programme duration to the size of the wash load.
Depending on these factors, the duration is recalculated during the pro-
gramme and updated if necessary; during such periods, an animation ap-
pears on the display (if available). For small loads, the programme time
indicated in the “programme chart” may be reduced by up to 50%.
