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U

SER 

M

ANUAL

 

M

ODEL 

M 

 

 

 

Speed Control

 .............................................................................................................. 24

 

 

Speed Setting

 ........................................................................................................ 24

 

 

Speed control through the directional controller

 .................................................... 25

 

 

Directional Controller

 .................................................................................................... 25

 

 

Safety Check when Starting to Move

 ........................................................................... 27

 

 

Driving Conditions

 ........................................................................................................ 28

 

 

Stopping and Parking

 ................................................................................................ 31

 

 

Sitting at a Table or Desk

 .......................................................................................... 31

 

5

 

Brake Release Levers

 ........................................................................................................ 32

 

 

How to release the electromagnetic brakes

 ................................................................. 33

 

 

How to engage the electromagnetic brake(s)

 .............................................................. 34

 

6

 

Battery and Charging

 ......................................................................................................... 35

 

 

Charger specifications for WHILL Model M

 .................................................................. 36

 

 

Charging the battery

 ..................................................................................................... 38

 

 

Battery service or replacement

 .................................................................................... 40

 

7

 

Electromagnetic Interference (EMI)

 ................................................................................... 40

 

 

EMI Sources

 ................................................................................................................. 41

 

 

EMI Guidance Tables

 ................................................................................................... 41

 

8

 

Troubleshooting

 ................................................................................................................. 46

 

9

 

Maintenance

 ....................................................................................................................... 46

 

10

 

Transport Option

 .............................................................................................................. 47

 

 

Using the Transport Option

 ....................................................................................... 49

 

 

Proper Occupant Restraint

 ....................................................................................... 52

 

 

Clear Zones

 .............................................................................................................. 54

 

11

 

Symbols

 ........................................................................................................................... 56

 

12

 

Warranty

 .......................................................................................................................... 59

 

13

 

Customer Support ........................................................................................................... 60

 

 

 

U

SER 

M

ANUAL

 

M

ODEL 

M 

 

 

 

 

Page 59  

 

12

 

Warranty 

WHILL, Inc. (WHILL) personal mobility and wheelchair products (“

Product

”) are warrantied 

against defects in materials and workmanship as follows, for a period from the date of your 
receipt of the Product from WHILL or a WHILL-authorized third-party distributor or reseller 
equal to the following: (i) with respect to the base and seat frame, five (5) years, and (ii) with 
respect to the seat and back cushion, two (2) years, and (iii) with respect to the electrical and 
mechanical components, one (1) years, and (iiii) with respect to the batteries and tires, six (6) 
months (“

Warranty Period

”) in each case when used in accordance with the applicable usage 

documentation. If a defect arises during the Warranty Period, WHILL will, at its option: (a) 
provide replacement parts that are new and/or previously used parts that are equivalent to new 
in performance and reliability to the defective parts or, with your consent, are at least 
functionally equivalent to the parts they replace; or (b) exchange the affected Product with a 
functionally equivalent Product that is new or formed from new and/or previously used parts 
that are equivalent to in performance and reliability or, with your consent, a Product that is at 
least functionally equivalent to the Product it replaces. 

This warranty excludes: (i) normal depletion of consumable and/or wearable parts (such as 
trim components and covers for the seat and back cushion) unless failure has occurred due to 
a defect in materials or workmanship; and (ii) damage resulting from abuse, accident, 
modifications, unauthorized repairs, or other causes that are not defects in materials and 
workmanship. 

Further this warranty does not cover any labor costs that may be incurred in connection with 
installation or repair of your Product. The Product is sold primarily through third-party 
distributors and/or resellers, which provide warranty repair services to WHILL customers, who 
may or may not charge fees for their repair labor under separate terms and conditions. In the 
event the distributor or reseller is no longer in business or has ceased to sell WHILL products, 
WHILL will provide a list of authorized repair companies. Please contact WHILL to obtain a 
current list of authorized repair companies. 

This warranty is valid solely for customers who purchased their Product directly from WHILL or 
a WHILL-authorized third-party distributor or reseller in the United States and Puerto Rico. 

Some states and countries do not allow limitations on how long such warranties, conditions, 
and/or implied terms may last, so the limitation described above may not apply to you. This 
warranty is offered in addition to rights and remedies conveyed by consumer protection laws 
and regulations that cannot be statutorily waived, and does not affect your applicable statutory 
rights. 

No person other than WHILL is authorized to modify this limited product warranty. 

 

 

N026935.01F
320-00630-DHF.DO-01 User Manual Model M US rev 12internal print-paginated-side.pdf
Aug 15 2017 16:01:21

Содержание M

Страница 1: ......

Страница 2: ...USER MANUAL MODEL M 320 00630 DHF DO 01 released 07 17 ...

Страница 3: ... Product 11 Model M Components 11 Arm and Seat Positions 12 Cushions 13 Specifications 13 Dimensional Information 14 Test Information 15 4 Operation 16 Safety Check 16 Transfers into and out of the chair 17 Lap Belt 20 Power Switch 21 Turning the Model M On 21 Turning the Model M off 22 Checking the Battery Charge Level 22 Lights showing full battery charge 22 Lights showing intermediate charge le...

Страница 4: ... to release the electromagnetic brakes 33 How to engage the electromagnetic brake s 34 6 Battery and Charging 35 Charger specifications for WHILL Model M 36 Charging the battery 38 Battery service or replacement 40 7 Electromagnetic Interference EMI 40 EMI Sources 41 EMI Guidance Tables 41 8 Troubleshooting 46 9 Maintenance 46 10 Transport Option 47 Using the Transport Option 49 Proper Occupant Re...

Страница 5: ...a physician Manual Overview This User Manual provides relevant guidelines for the WHILL Model M on how to safely use important features of the device such as the speed and directional controllers It also provides basic service troubleshooting and maintenance information The manual may also be used by dealers resellers sales people and others who wish to understand important features of the device ...

Страница 6: ...ight vary from the illustrations in the following ways The directional controller joystick may be on either the left or right arm There are different shapes for the directional controller Product Specifications All specifications and descriptions contained in this manual are verified to be accurate at the time of printing Errors and Omissions Please send an email to support whill us if you notice ...

Страница 7: ...is damaged in any way or requires service Contact WHILL or reseller for service To prevent injury and or damage do not use the Model M in heavy snow or icy conditions The Model M is not designed for use in these types of conditions Do not drive the Model M through water deeper than 1 Doing so may damage the components and make the Model M inoperable Do not operate the Model M on soft surfaces such...

Страница 8: ...y conditions Failure to check the tail lamps could result in injury if others cannot see the chair and collide with it It is not safe to operate the Model M with the footplate in an up vertical position Make sure the footplate is down before moving Make sure your hands arms elbows and feet are inside the Model M when moving Stopping distance on slopes can be significantly greater than on level gro...

Страница 9: ...If it moves or shifts it can interfere with the driver Any wheelchair that has been involved in a motor vehicle accident should not be used until inspected and tested by WHILL authorized service personnel The structure or the wheelchair could be compromised or components broken that could make the wheelchair unsafe to operate or could otherwise injure you If your device has securement points Pleas...

Страница 10: ... instructions and RESNA WC 4 Section 18 Wheelchair Tie down and Occupant Restraint Systems For Use in Motor Vehicles Any wheelchair mounted accessories should be removed during transport and secured separately in order to reduce the chance they will break loose and injure vehicle occupants Sudden stops or motor vehicle accidents may damage your wheelchair Do not used the wheelchair until inspected...

Страница 11: ...arge other batteries Do not carry the battery charger on the wheelchair Electromagnetic Interference Electromagnetic Interference EMI from external sources can impact braking and control of the Model M Unintended brake release or Model M movement could result in serious injury To prevent this o DO NOT operate hand held transceivers transmitters receivers such as citizens band CB radios or turn ON ...

Страница 12: ... injury always exercise caution when shifting your weight or balance in the Model M When in doubt ask for help when reaching for inaccessible objects The rear horizontal metal bar is available for you carry loads Be sure that your weight plus the weight of the load does not exceed the wheelchair capacity Also be aware that carrying a heavy load may cause instability and harm Removal of the rear ac...

Страница 13: ...USER MANUAL MODEL M Page 11 3 Product Model M Components Figure 1 Model M Components ...

Страница 14: ...elease Lever Arm and Seat Positions The Model M arms and seat can each be in two different positions Figure 2 Arm Down Seat Back Position Arm Down Seat Forward Position Arm Up Seat Forward Position To drive the Model M the arms must be locked in the down position and the seat moved all the way back Creates space to free your arms and allow for easier transfers Allows you to get closer to the edge ...

Страница 15: ...ifications There is only one model of the Model M wheelchair the specifications are listed below Table 2 Model M Specifications Item Specification Drive System 4 Wheel Drive Controller WHILL Controlling System Seat Sliding Range 5 9 150mm Chair Ground Clearance 3 5 89mm Maximum Speed 5 5 MPH 8 9 km h Speed Settings Fast Medium Slow Speed Braking System Electromagnetic Brake Turning Radius 28 711mm...

Страница 16: ...kg Pivot width 44 4 1128mm without feet 45 7 1161mm with feet Required width of right angled corridor 35 889mm without feet 36 3 922mm with feet Seat plane angle 4 to 14 degrees 4 positions Effective seat depth 16 to 20 406 4 to 508mm 5 positions Effective seat width 16 406 4mm Seat surface height at front edge 20 2 to 22 2 513 1 to 563 9mm 3 positions Back support angle 10 to 20 degrees 4 positio...

Страница 17: ... stability anti tip drive wheels locked 17 6 full speed Maximum slope on which the chair remains upright after testing during all applicable tests 10 Maximum step transition height across which wheelchair remains stable during all applicable tests 80 0 mm 3 1 in Running brakes forward reverse command stopping distance on level 57 1448mm Continuous theoretical driving range 15 12 miles 24 33 km Man...

Страница 18: ...how to properly operate the Model M may result in damage and or injury Do not use the device if there are broken components as you could be injured by sharp edges or exposure to moving parts Do not use the Model M if it has been exposed to excessive water is damaged in any way or requires service Contact WHILL or reseller for service Safety Check INFORMATION Practice and get to know the feel of yo...

Страница 19: ...ment contact WHILL customer support immediately Transfers into and out of the chair WARNING The weight capacity of the Model M is 220 lbs To avoid injury or Model M failure do not exceed this weight CAUTION Be sure to check behind you for loose clothing or other material before moving the seat backwards Failure to do so may result in items becoming caught in the seat slide rails Gather up any obje...

Страница 20: ... Be sure the chair is on If needed turn on the chair by pulling the mode switch all the way towards you Figure 5 With the mode switch in the S position slide the seat forward using directional controller Turn the chair off Figure 6 Lift rotate the control arms up and backward ...

Страница 21: ...ion Figure 10 Turn the chair on then slide the seat backward using the directional controller Recommended practices when transferring into or out of the device include Position the device so that the distance between it and the object from to which you are transferring is close enough for your safe transfer Use a transfer board if necessary Put the device in seat mode and slide the seat forward Tu...

Страница 22: ...omer support immediately If you are seated in the device and find the seat unable to move try to follow the same steps above to transfer out of the device safely without sliding the seat and contact WHILL customer support immediately after you transfer out of the wheelchair Figure 11 Pressure relief handle locations Lap Belt WARNING For your safety always fasten the lap belt when you are in the Mo...

Страница 23: ...iguration of a left hand or right hand controller the images may vary Figure 12 Power Switch Illuminated LEDs mean the chair is on Turning the Model M On To turn on the Model M pull the Mode Switch towards you once The battery indicator blue light s should turn on for a second and the logo light should turn on and stay on Around the power switch are multiple lights that indicate the amount of char...

Страница 24: ...r help Checking the Battery Charge Level The battery charge is designed to last approximately 12 miles depending on conditions such as road driving conditions temperature humidity payload and inclines For more details see section 5 1 Battery Maintenance When the Model M is on the blue lights indicate the amount of battery charge in the device These 5 lights below the mode switch display the batter...

Страница 25: ...dicated by one remaining blue light If the one blue battery light changes to red and the logo light flashes this means the Model M is on reserve battery charge less than 20 and you should charge the device immediately Figure 14 Two to four lights indicate an intermediate charge level Figure 13 Lights indicating full battery charge ...

Страница 26: ...tings and directional controller However the directional controller must be used for the device to move in any direction at controlled speed Speed Setting The default setting for the Mode Switch is marked with an S In this mode the directional controller will move the seat forward and backward but there is no movement of the wheelchair There are 3 speed settings that control the overall speed of t...

Страница 27: ...troller will make the Model M move more slowly When beginning to drive the Model M always set the speed setting to slow the setting closest to you and apply just enough pressure on the directional controller for the device to begin moving Directional Controller The directional controller is the Model M s steering control WHILL offers multiple shapes of directional controllers The directional contr...

Страница 28: ...wards left figure move the directional controller forward or back right figure Move the directional controller away from you to drive forward Move it towards you to drive in reverse Figure 18 To turn to the right left figure move the directional controller at a diagonal right figure ...

Страница 29: ...fficulty or problems you should always have a cell phone or communication device with you when using the Model M When starting to operate the Model M Make sure the Model M is turned on Check that both rear tail lamps are on Check the battery charge level Make sure the Model M has enough charge in it to conduct your planned activities see section 4 5 on Checking Battery Charge Level Always start th...

Страница 30: ...ION If the logo light is flashing and the wheelchair is not in a low battery condition this is an indication that the seat is not in the fully retracted position You will have to move the seat backwards before driving the chair It is recommended that you leave the device in S mode when not driving the chair Driving Conditions The Model M is designed with four wheel drive and should provide tractio...

Страница 31: ...esigned for use in these types of conditions Do not drive the Model M through water deeper than 1 Doing so may damage the Model M components and make the Model M inoperable Do not operate the Model M on soft surfaces such as sand or mud Doing so may cause you to become stuck and unable to move the Model M Do not use the Model M on slopes greater than 17 as the device may become unstable and tip ov...

Страница 32: ...training Check that the tail lamps are working properly before operating the Model M at night or in low visibility conditions Failure to check the tail lamps could result in injury if others cannot see the chair and collide with it It is not safe to operate the Model M with the footplate in an up vertical position Make sure the footplate is down before moving Make sure your hands arms elbows and f...

Страница 33: ...ff the device and its brakes are automatically activated no separate parking brake is needed Sitting at a Table or Desk Because the Model M has the unique feature of a sliding seat you can position yourself at a table desk or other object using the following steps Position the Model M as close to the object as possible but not so close that the arm cannot be raised Lift both of the side arms to th...

Страница 34: ...e brakes released WARNING Only disengage the brake locks put the Model M in freewheel mode for emergency and short term use only When the brake locks are released the chair movement can only be stopped by external forces a person or object Failure to engage the brake locks may result in damage and or injury if the chair moves uncontrollably To prevent unintended movement the Model M should be powe...

Страница 35: ...t a Model M that has a brake released How to release the electromagnetic brakes To release the electromagnetic brakes use the following steps The electromagnetic brake levers are located at the front of the chair below the seat Figure 23 Release each brake by pushing the lever down see white arrow with unlock symbol Figure 24 Figure 23 Placement of brake release levers on Model M ...

Страница 36: ...e electromagnetic brake levers Re engage each brake by pulling the lever up see blue arrow with lock symbol Figure 24 Note that the lock symbol on the brake release labels has a D on it for drive The electromagnetic brakes are now engaged and the Model M will require battery power in order to move To test if the electromagnetic brakes are engaged do the following Check to see if someone can manual...

Страница 37: ... WHILL recommends the following Always fully charge the batteries before a trip Reduce baggage weight as much as possible Avoid inclines and obstacles when planning your routes Maintain an even speed and avoid quick frequent stops WARNING Read the instructions before attempting to use the battery charger Only use the original battery charger provided with the Model M Use of any other charger may c...

Страница 38: ...attery life To prevent the batteries from draining completely charge the Model M at least once per month If the batteries drain completely do not use the Model M and have the battery replaced as soon as possible INFORMATION The batteries used are sealed valve regulated lead acid batteries They do not require maintenance Charger specifications for WHILL Model M Table 5 Charger specifications for Mo...

Страница 39: ...D Charging Orange Full Charge Green Protection Red LED flash Batteries types that can be charged Sealed valve regulated lead acid batteries Capacity of the batteries that can be charged C5 42 5 Ampere hours Ah Environmental protection rating IPX1 Operating Temperature 0 40 Operating Humidity 20 85 Storage Temperature 20 70 Use Below Altitude 2000m Charging Connector Pin Assignment 1 DC Output V 29...

Страница 40: ...d plugs into AC receptacle 1 Please charge the Model M by following the steps below Ensure the Model M is safely parked indoors in a well ventilated room away from flames and sparks and has both its brakes engaged Turn off the Model M If not already done connect the AC cable to the battery charger s AC receptacle Ensure the voltage of the wall outlet is 100 V to 240 V AC Connect the AC cable direc...

Страница 41: ...s turned on during charging you will see an error code and will not be able to operate the Model M In this case unplug the charger before turning on the power To unplug the chair remove the round DC plug from the chair and remove the plug from the wall outlet It is best to place the charger in a location where you are unlikely to run over it Charger Troubleshooting If the red LED on the battery ch...

Страница 42: ...etic energy that is emitted from sources such as radio stations TV stations amateur radio HAM transmitters two way radios and cellular phones The interference from these radio wave sources can cause the wheelchair brakes to release or the chair to move by itself or move in unintended directions It can also permanently damage the chair s electronics and controls WARNING Electromagnetic Interference...

Страница 43: ... and TV broadcast antenna towers and amateur HAM radios Note Other types of hand held devices such as cordless phones laptop computers AM FM radios TV sets CD players cassette players and small appliances such as electric shavers and hair dryers so far as we know are not likely to cause problems Because the emitted energy rapidly becomes more intense the closer one moves to the transmitting antenn...

Страница 44: ...nection with other equipment RF emissions CISPR 15 Not applicable The Model M is not suitable for interconnection with other equipment Table 7 Guidance and Manufacturer s Declaration Immunity The Model M is intended for use in the electromagnetic environment specified below The customer or user of the Model M should assure that it is used in such an environment Immunity Test IEC 60601 Test Level C...

Страница 45: ...fields should be that of a typical commercial or hospital environment Table 8 Guidance and Manufacturer s Declaration Immunity The Model M is intended for use in the electromagnetic environment specified below The customer or user of the Model M should assure that it is used in such an environment Immunity Test IEC 60601 Test Level Compliance Level Electromagnetic Environment Guidance Conducted RF...

Страница 46: ... which radiated disturbances are controlled The customer or user of the Model M can help prevent electromagnetic interference by maintaining a minimum distance between portable and mobile RF Communications Equipment and the Model M as recommended below according to the maximum output power of the communications equipment Separation distance according to frequency of transmitter m Rated maximum out...

Страница 47: ...smitter in watts W according to the transmitter manufacturer NOTE 1 At 80 MHz and 800 MHz the separation distance for the higher frequency range applies NOTE 2 These guidelines may not apply in all situations Electromagnetic propagation is affected by absorption and reflection from structures objects and people ...

Страница 48: ...tor lights should illuminate enabling you to see if they are all operational 9 Maintenance WARNING The Model M contains no user serviceable parts Do not attempt to replace or repair any parts including the batteries Doing so may result in damage and or injury Service should only be done by a WHILL authorized service representative Do not attempt to adjust or modify the Model M Doing so may damage ...

Страница 49: ...ires 10 Transport Option Determine if your wheelchair has the optional tie downs securement points installed To do this look for the transportation symbol Figure 27 on the back of the device below the seat Figure 28 Figure 27 RESNA WC 4 Section 19 transportation symbol The symbol indicates that the wheelchair has been tested for transportability and is in compliance with RESNA WC 4 Section 19 Whee...

Страница 50: ...ll not see the symbol and you should never sit in the wheelchair when in a motor vehicle The following warnings apply WARNING Do not let anyone sit in the wheelchair while in a moving vehicle Transfer to the vehicle seat and use the vehicle installed occupant restraint system Make sure the brake releases are locked and secure the wheelchair so that it cannot roll or shift ...

Страница 51: ...upant Restraint Systems For Use in Motor Vehicles from your wheelchair distributor The following warnings apply WARNING Please contact WHILL customer support with questions about using the wheelchair as a seat in a motor vehicle The wheelchair must only be transported in a vehicle that is approved for such purposes Only forward facing use of the wheelchair in a motor vehicle is allowed Only use th...

Страница 52: ...o not connect the WTORS to any other part of the wheelchair Doing so may result in structural damage to the wheelchair Any wheelchair mounted accessories should be removed during transport and secured separately in order to reduce the chance they will break loose and injure vehicle occupants Sudden stops or motor vehicle accidents may damage your wheelchair Do not used the wheelchair until inspect...

Страница 53: ...USER MANUAL MODEL M Page 51 Figure 29 Front tie down point Each tie down is identified with the hook gage symbol Figure 30 Tie down point marking ...

Страница 54: ...een 45 and 75 degrees relative to the horizontal Figure 31 Figure 31 Preferred angles for pelvic belt restraint Steeper side view pelvic belt angles are especially important if the pelvic belt is intended to be used for postural support in addition to occupant restraint in a frontal crash Steeper angles will reduce the tendency for a vertical gap to develop between the user and the belt due to com...

Страница 55: ...t restraints should fit directly over and be in contact with the middle of the shoulder Figure 33 The junction of the shoulder belt and pelvic belt of three point belts should be located near the hip opposite to the shoulder over which the diagonal belt crosses and not near the midline of the occupant Belt restraints should be adjusted as snugly as possible consistent with user comfort Belt restra...

Страница 56: ...hair The recommended front clear zone FCZ is 26 measured from the front of the occupant s head if the occupant is restrained by both pelvic and shoulder belts and 37 inches if only a pelvic restraint is used Figure 34 and Figure 35 It is understood that the frontal or forward clearance zone FCZ may not be achievable for wheelchair seated drivers The rear clear zone is 16 measured from the back of ...

Страница 57: ...rearward clear space should be provided around the wheelchair occupant Figure 34 and Figure 35 The FCZ must be larger when a shoulder belt restraint is not used Vehicle interior components that cannot be removed from the clear zones or that are near the occupant s space at a level that may come in contact with the occupant s head during a side impact collision or vehicle roller should be padded wi...

Страница 58: ...hat if not avoided could result in death or serious injury Caution Indicates a hazardous situation that if not avoided may result in property damage minor injury or both Information Gives useful tips recommendations and information for efficient trouble free use Power on off Seat mode Low speed Medium speed High speed Catalog model number Serial number Manufacturer S ...

Страница 59: ...ale by or on the order of a physician Dispose of this equipment according to local regulations for electrical and electronic waste disposal Brake release is locked Brake release is unlocked Indoor use only IEC 61140 Class II electrical appliance The product is double insulated and does not require a safety connection to electrical earth Temperature limits within which the shipping package shall be...

Страница 60: ...acking of the shipping package is not allowed and no load should be placed on the package Contents of the shipping package are fragile therefore it shall be handled with care Shipping package shall be kept away from rain Surface unsuitable to sit on Surface unsuitable for stepping onto ...

Страница 61: ...USER MANUAL MODEL M Page 61 ...

Страница 62: ...arable parts such as trim components and covers for the seat and back cushion unless failure has occurred due to a defect in materials or workmanship and ii damage resulting from abuse accident modifications unauthorized repairs or other causes that are not defects in materials and workmanship Further this warranty does not cover any labor costs that may be incurred in connection with installation...

Страница 63: ...ANUAL MODEL M Page 60 13 Customer Support For any questions or concerns please contact WHILL Inc Customer Support Email support whill us Telephone 844 699 4455 Address 285 Old County Rd 6 San Carlos CA 94070 ...

Страница 64: ......

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