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trouBLesHooting & Warranty
trouBLesHooting
Troubleshoot your problem by using the chart below. If the microwave oven still
does not work properly, contact W Appliance Co. customer service center or the
nearest authorized service center. Customers must never troubleshoot internal
components. Microwaves hold dangerous voltage (5000V) even after power is
removed. Only a certified technician should attempt Microwave repair.
TROUBLE
POSSIBLE CAUSE
Oven will not start
A. Electrical cord for oven is
not plugged in.
B. Door is open.
C. Wrong operation is set.
Arcing or sparkling
A. Materials to be avoided
in microwave oven , such
as metal, were used.
B. The oven is operated when
empty.
C. Spilled food remains in the
cavity.
Unevenly cooked foods
A. Materials to be avoided in
microwave oven were used.
B. Food is not defrosted
completely.
C. Cooking time, power level
is not suitable.
D. Food is not turned or
stirred.
Overcooked foods
Cooking time, power level is
not suitable.
Under cooked foods
A. Materials to be avoided in
microwave oven were used.
B. Food is not defrosted
completely.
C. Oven ventilation ports are
restricted.
D. Cooking time, power level
is not suitable.
Improper defrosting
A. Materials to be avoided in
microwave oven were used.
B. Cooking time, power level
is not suitable.
C. Food is not turned or stirred.
POSSIBLE REMEDY
A. Plug into the outlet.
B. Close the door and try again.
C. Check instructions.
A. Use microwave-safe
cookware only.
B. Do not operate with oven
empty.
C. Clean cavity with wet towel.
A. Use microwave-safe
cookware only.
B. Completely defrost food.
C. Use correct cooking time,
power level.
D. Turn or stir food.
Use correct cooking time and
power level.
A. Use microwave-safe
cookware only.
B. Completely defrost food.
C. Check to see that oven
ventilation ports are not
restricted.
D. Use correct cooking time
and power level.
A. Use microwave-safe
cookware only.
B. Use correct cooking time
and power level.
C. Turn or stir food.
trouBLesHooting & Warranty
Limited Warranty
Westinghouse brand is used under license.
Any repair, replacement, or warranty service,
and all questions about this product should
be directed to W Appliance Co. at
1 (855)
855-0294
from the USA or Puerto Rico.
W Appliance Co. warrants to the original purchaser
that the product will be free from defects in material,
parts and workmanship for the period designated
for this product. The warranty commences the day
the product is purchased and covers up to a period
of
1 year (12 months) for labor/1 year (12 months)
for parts (manufacturing defects only)/5 years (60
months) magnetron tube for microwave (part only)
.
W Appliance Co. agrees that it will, at its option,
replace the defective product with either a new
or remanufactured microwave equivalent to your
original purchase during the warranty period. Should
the Part warranty period exceed the Labor warranty
period, W Appliance Co. will supply at no charge
for the remainder of the Part warranty, any new
or remanufactured replacement parts as required
by the product. During this period all labor and
service charges will become the responsibility of the
customer.
exclusions
: This warranty does not apply to the
below:
1. If the appearance or exterior of
the product has been damaged or
defaced, altered or modified in design
or construction.
2. If the product original serial number
has been altered or removed or cannot
be readily determined.
3. If there is damaged due to power line
surge, user damage to the AC power
cord or connection to improper
voltage source.
4. If damage is due to general misuse,
accidents or acts of God.
5. If repair attempts are done by
unauthorized service agents, use of
parts other than genuine parts or parts
obtained from persons other than
authorized service companies.
6. On units that have been transferred
from the original owner.
7. On products that have been purchased
as refurbished, like new, second-hand,
in a “As-Is” or “Final Sale” terms.
8. To products used in a commercial or
rental setting.
9. To products used in settings other than
ordinary household use or used other
than in accordance with the provided
instructions.
10. To damages for service calls for
improper installations.
11. To damages to decorative trims,
finishes of the appliance or home
incurred during installation.
12. To glass or replaceable light bulbs.
13. Transportation and shipping costs.
14. Labor after the initial 12 months.
15. Food loss for loss due to product
failure or delay in service, repair or
replacement.
16. To charges occurred for after hour
service, weekend, holiday charges, tolls
or mileage expense for service calls to
remote areas.
17. Charges to make product available for
service, such as removal of trim,
shelves etc. that are not a part of the
appliance.
18. Service calls to install or correct the
installation of your microwave.
19. Service calls to instruct you how to use
your microwave.
20. Service calls to repair or replace the
house fuse, reset the circuit breaker or
correct the wiring in the house.
REPAIR OR REPLACEMENT AS PROVIDED UNDER
THIS WARRANTY IS THE EXCLUSIVE REMEDY
OF THE CUSTOMER; W Appliance Co. SHALL
NOT BE LIABLE FOR ANY INCIDENTAL OR
CONSEQUENTIAL DAMAGES FOR BREACH OF
ANY EXPRESS OR IMPLIED WARRANTY ON THIS
PRODUCT, EXCEPT TO THE EXTENT PROHIBITED
BY APPLICABLE LAW. ANY IMPLIED WARRANTY
OF MERCHANTABILITY OF FITNESS FOR A
PARTICULAR PURPOSE ON THIS PRODUCT IS
LIMITED TO THE DURATION OF THE WARRANTY.
Some states do not allow the exclusion or limitations
of incidental or consequential damages, or limitations
on how long the warranty lasts. In these cases the
above exclusions or limitations may not apply to you.
This warranty gives you specific legal rights and you
may also have other rights which vary from state to
state.
obtaining service
: To obtain service, product
literature, supplies or accessories please call
1 (855) 855-0294
to create a ticket for exchange/
repair. Please make sure to provide the date of
purchase, model number and a brief description of
the problem. Our customer service representative
will contact you or send detailed return instructions.
W Appliance Co. does not warrant that the appliance will work
properly in all environmental conditions, and makes no warranty
and representation, either implied or expressed, with respect
to the quality, performance, merchantability, or fitness for a
particular purpose other than the purpose identified within this
user’s manual. W Appliance Co. has made every effort to ensure
that this user’s manual is accurate and disclaims liability for any
inaccuracies or omissions that may have occurred. Information
in this user’s manual is subject to change without notice and
does not represent a commitment on the part of W Appliance
Co. W Appliance Co. reserves the right to make improvements
to this user’s manual and/or to the products described in this
user’s manual at any time without notice. If you find information
in this manual that is incorrect, misleading, or incomplete, please
contact us at
1- 855-855-0294
.
W Appliance Co.,
New York, NY 10018
