09/2017
S 3/5
09/2017
E 5/7
If the light doesn’t turn on, remove battery, wipe both ends with a clean, dry cloth and
reinstall battery. Check the battery to ensure that it is making secure contact with the
terminals. If this doesn’t work, replace with a new battery.
TROUBLE SHOOTING
APP HELP
Connection Failed
The device may not be connectible due
to the following reasons:
1. The request to enter pairing code is
not responded to within 30 seconds.
2. The entered pairing code is incorrect.
3. Bluetooth is turned off or unavailable
on the device.
4. The pairing is cancelled.
Make sure the device is turned on and in
range and that Bluetooth is turned on and
is discoverable, and then pair. If it still
is unable to connect, please restart
Bluetooth and try to pair again.
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Customer Service
Call
Customer Service
8:00am - 5:00pm CST
Unable To Locate Device
1. Your device may be turned off.
2. The device’s battery level may be
low or drained, or the device
is out of range.
3. Bluetooth is turned off or
undiscoverable on the device.
Make sure the device is turned on and
in range, and Bluetooth is turned on
and discoverable, and then add a
Bluetooth device to connect. The
device must be discoverable before
pairing and in range.
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Customer Service
Call
Customer Service
8:00am - 5:00pm CST
How To Connect A Device
Make sure both the device and your
Bluetooth are turned on and
discoverable. Then, add a Bluetooth
device to connect.
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Customer Service
8:00am - 5:00pm CST
