APPENDIX B: WARRANTY INFORMATION - 11
Appendix B: Warranty Information
Obtaining Service
Western Digital (WD) values your business and always attempts to provide you the very best
of service. If this Product ever requires maintenance, either contact the dealer from whom you
originally purchased the Product or telephone WD’s Technical Support Department. No
Product may be returned directly to WD without first contacting our Technical Support
Department at 800.275.4932 or +31.20.446.7651 in Europe. If it is determined that the
Product may be defective, you will be given a Return Material Authorization (RMA) number
and instructions for Product return. An unauthorized return, i.e. one, for which an RMA
number has not been issued, will be returned to you at your expense. Authorized returns are to
be shipped prepaid and insured to the address on the RMA in an approved shipping
container. Your original box and packaging materials should be kept for storing or shipping
your WD FireWire PCI Adapter. In order to conclusively establish the period of warranty, a
copy of the purchase receipt must accompany the returned Product. If the purchase receipt is
not available, the period of warranty will be measured from the date of manufacture. WD
shall have no liability for lost data, regardless of the cause, recovery of lost data, or data
contained in any Product placed in its possession.
1 Year Limited Warranty
WD warrants that the Product, in the course of its normal use, will be free from defects in
material and workmanship for a period of one (1) year and will conform to WD’s
specification therefor. This limited warranty period shall commence on the purchase date
appearing on your purchase receipt.
WD shall have no liability for any Product returned if WD determines that the Product was
stolen from WD or that the asserted defect a) is not present, b) cannot reasonably be rectified
because of damage occurring before WD receives the Product, or c) is attributable to misuse,
improper installation, alteration (including removing or obliterating labels), accident or
mishandling while in your possession. Subject to the limitations specified above, your sole and
exclusive warranty shall be, during the period of warranty specified above and at WD’s option,
the repair or replacement of the Product. The foregoing warranty of WD shall extend to
repaired or replaced Products for the balance of the applicable period of the original warranty
or ninety (90) days from the date of shipment of a repaired or replaced Product, whichever is
longer.
The foregoing limited warranty is WD’s sole warranty and is applicable only to products
sold as new. The remedies provided herein are in lieu of a) any and all other remedies and
warranties, whether expressed, implied or statutory, including but not limited to, any
implied warranty of merchantability or fitness for a particular purpose, and b) any and all
obligations and liabilities of WD for damages including, but not limited to accidental,
consequential, or special damages, or any financial loss, lost profits or expenses, or lost data
arising out of or in connection with the purchase, use or performance of the Product, even
if WD has been advised of the possibility of such damages.
In the United States, some states do not allow exclusion or limitations of incidental or
consequential damages, so the limitations above may not apply to you. This warranty gives
you specific legal rights, and you may also have other rights which vary from state to state.
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