54
18 Warranty policy
7.
As from 01/01/2002, only Westermann warranty claim forms must be used.
The warranty claim forms are mandatory. Exceptions will not be accepted.
Warranty claim forms without the required information cannot be processed
and will be returned unprocessed for completion of the missing information.
8.
The Westermann Machine and Warranty Pass (warranty document) must be
sent to Westermann Customer Service within 4 weeks of the sale of the
product, complete with the information on the end customer, the end
customer‘s confirmation by signature and the indication of use (private |
commercial | professional).
9.
The warranty period for original Westermann spare parts is 2 years if the
installation by a Westermann specialised dealer is proven (for wearing parts
the limitation under point 3 applies). For warranty claims relating to spare
part deliveries or warranty repairs, we ask you to keep the relevant parts on
call for 2 months after receipt of the warranty claim. We may require the
relevant part for examination.
10. As from 01/01/2002, for logistical reasons, spare parts required for warranty
purposes can only be ordered via Westermann Customer Service. From Monday
to Friday between 08:00 a.m. and 4:30 p.m., telephone orders are accepted
on +49(0)5931 / 49690-0. Please state the item no., the serial no. of the
device in question and the customer no. You may also forward your warranty
spare parts order to us via fax: +49(0)5931 / 49690-99.
11. Should your warranty claim be rejected, you will be charged for the ordered
spare parts at their usual purchase conditions. The invoice will also be issued
if no warranty claim has been received by Westermann Customer Service
within 4 weeks. If a Westermann spare part for warranty repairs is not avai-
lable at short notice (within 2 working days) and you use an original Wester-
mann spare part from your stock to repair the damage, we will deliver a
replacement free of charge as soon as it is available again or can be supplied
by Westermann Customer Service. If a spare part is no longer available
(NLA), the purchase price paid by you will be refunded.
