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22
TROUBLESHOOTING
IMPORTANT: If trouble persists, please call our customer help line at (800) 232-1195 M-F 8-5 Central Time.
Problem
Cause
Solution
Engine switch in “OFF” position Set engine switch to “CHOKE” position.
Engine is filled with
contaminated or old fuel
Change the fuel in the tank.
Not enough oil in crankcase
Add or replace oil.
Air cleaner is dirty.
Clean or replace air cleaner.
Spark plug is dirty.
Clean spark plug.
Spark plug is broken.
Replace spark plug.
Generator is not on level surface. Move generator to a level surface to prevent low oil
shutdown from triggering.
Engine needs maintenance
Get a professional engine tune-up at an authorized small
engine repair shop
Engine will not start
Generator was tilted when
adding oil, or shipped side-down
Remove spark plugs, turn off engine switch then pull
recoil starter four times to remove oil form the
combustion chamber.
Vacuum relief valve in “OFF”
position
Turn vacuum relief valve to “ON” position
Not enough oil in crankcase
Add or change oil
Engine stops
Engine is out of fuel
Add fuel.
Generator inclined, oil entered
combustion chamber
Move generator to a level position
Blue smoke in
exhaust
Too much oil was added to the
crankcase.
Drain excessive oil.
Bad connecting wires/cables.
If using an extension cord, try a different one.
Bad electrical device connected
to generator.
Try connecting a different device
Generator is overloaded,
Overload light is on
Perform these steps: 1. Turn off all electrical devices. 2.
Unplug all electrical devices. 3. Shut down the engine. 4.
Wait several minutes and then start the engine. 5. Try
connecting fewer electrical loads to the generator.
Generator runs but
does not support all
electrical devices
connected.
Short in one of the connected
devices.
Try disconnecting any faulty or short-circuited electrical
loads.
Problem
Cause
Solution
Engine switch in “OFF” position Set engine switch to “CHOKE” position.
Engine is filled with
contaminated or old fuel
Change the fuel in the tank.
Not enough oil in crankcase
Add or replace oil.
Air cleaner is dirty.
Clean or replace air cleaner.
Spark plug is dirty.
Clean spark plug.
Spark plug is broken.
Replace spark plug.
Generator is not on level surface. Move generator to a level surface to prevent low oil
shutdown from triggering.
Engine needs maintenance
Get a professional engine tune-up at an authorized small
engine repair shop
Engine will not start
Generator was tilted when
adding oil, or shipped side-down
Remove spark plugs, turn off engine switch then pull
recoil starter four times to remove oil form the
combustion chamber.
Vacuum relief valve in “OFF”
position
Turn vacuum relief valve to “ON” position
Not enough oil in crankcase
Add or change oil
Engine stops
Engine is out of fuel
Add fuel.
Generator inclined, oil entered
combustion chamber
Move generator to a level position
Blue smoke in
exhaust
Too much oil was added to the
crankcase.
Drain excessive oil.
Bad connecting wires/cables.
If using an extension cord, try a different one.
Bad electrical device connected
to generator.
Try connecting a different device
Generator is overloaded,
Overload light is on
Perform these steps: 1. Turn off all electrical devices. 2.
Unplug all electrical devices. 3. Shut down the engine. 4.
Wait several minutes and then start the engine. 5. Try
connecting fewer electrical loads to the generator.
Generator runs but
does not support all
electrical devices
connected.
Short in one of the connected
devices.
Try disconnecting any faulty or short-circuited electrical
loads.
Problem
Cause
Solution
Engine switch in “OFF” position Set engine switch to “CHOKE” position.
Engine is filled with
contaminated or old fuel
Change the fuel in the tank.
Not enough oil in crankcase
Add or replace oil.
Air cleaner is dirty.
Clean or replace air cleaner.
Spark plug is dirty.
Clean spark plug.
Spark plug is broken.
Replace spark plug.
Generator is not on level surface. Move generator to a level surface to prevent low oil
shutdown from triggering.
Engine needs maintenance
Get a professional engine tune-up at an authorized small
engine repair shop
Engine will not start
Generator was tilted when
adding oil, or shipped side-down
Remove spark plugs, turn off engine switch then pull
recoil starter four times to remove oil form the
combustion chamber.
Vacuum relief valve in “OFF”
position
Turn vacuum relief valve to “ON” position
Not enough oil in crankcase
Add or change oil
Engine stops
Engine is out of fuel
Add fuel.
Generator inclined, oil entered
combustion chamber
Move generator to a level position
Blue smoke in
exhaust
Too much oil was added to the
crankcase.
Drain excessive oil.
Bad connecting wires/cables.
If using an extension cord, try a different one.
Bad electrical device connected
to generator.
Try connecting a different device
Generator is overloaded,
Overload light is on
Perform these steps: 1. Turn off all electrical devices. 2.
Unplug all electrical devices. 3. Shut down the engine. 4.
Wait several minutes and then start the engine. 5. Try
connecting fewer electrical loads to the generator.
Generator runs but
does not support all
electrical devices
connected.
Short in one of the connected
devices.
Try disconnecting any faulty or short-circuited electrical
loads.
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