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5 Maintenance and Services
Before sales services
1. A system project would be established based on fully acknowledge of the
client's need.
2. Detailed solution would be provided to any forms of questions brought by
clients.
3. The functions and features of our equipments would be introduced in
detail.
4. Hardware configuration would be provided according to the actual needs
of the system along with those of the client.
After sales services
1. One year warranty is provided in normal operation. During this time, if
there’re any issues on the equipment in normal operation, we will be
responsible for troubleshooting and maintenance. If necessary, further
technical support shall be provided and you will receive our response
within 24 hours in normal situation once we get your feedback.
2. Training program is scheduled for clients' system maintenance staff so
that the operators can master the skill proficiently to make sure the
system can run well.
3. 12-month warranty is provided from the day of dispatch. Malfunctions
under regular use will be repaired for free. Provide lifetime paid services
after 12 month.
1.PIM.UMH252-03/V10-R
