Enterprise IP Phone Advanced Phone Functions
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Our phone can support two kinds of Hot desking: Base Mode and Advanced Mode.
Base Mode: Press the DSS key which is configured Hot Desking when the
phone is idle to activate the Base Mode. In this mode, the phone will clear all of the
account registered on the phone, then register the login account in the first line.
Advanced Mode: In this mode, after registering the new account, the phone
will connect the URL to download the Xml file and configuration information of the
new account.
Configure the key as
Hot Desking
:
1)
Click on
Phone
->
DSS Key
->
Memory Key
or
Line Key
2)
Hot Desking
is selected from the pull down menu “Type”.
3)
Enter the URL address in the
Value
field to activate the advanced mode. Or you
can leave it blank to activate base mode.
4)
Click
Confirm
button to save the changes.
Automatic Call Distribution (ACD)
The Phone supports an Automatic Call Distribution (ACD) feature for specific servers.
The ACD feature allows the ACD system to distribute calls from a queue to registered
IP phone users (agents). To use the ACD feature on the phone, the user should pre-
configure a programmable key as ACD key.
To configure an ACD key via Web interface:
1)
Click on
Phone
->
DSS Key
->
Memory Key
(or
Line Key
).
2)
Select
ACD
in the pull-down menu of
Key Type
.
3)
Select the right
line
for ACD.
4)
Click
Confirm
to save the configuration.
Once the user wants to subscribe to a queue (in order to receive incoming calls), the
user presses the ACD key. The LCD screen prompts the user to specify the following
information:
User ID
: the phone number(s) used to login into the queue.
Password
: the password used to login to the queue.
