CardioPerfect
Pocket ECG User - Manual
DIR 80012822 Ver. C
40 / 41
10. Troubleshooting
In this chapter, some problems and possible solutions are described.
The program does not respond when the recorder is switched on.
Check the battery and replace it when necessary. Make sure that the cable is properly
connected.
When you work with a Unilink, check whether you have configured the software to use
the correct COM port.
When you start a recording you do not see the ECG traces on the screen and you
receive a number of errors.
Make sure that the setting for the sampling frequency in the ‘Hardware’ tab of the ECG
settings matches the sampling frequency of your recorder. The sampling frequency can
be either 300, 600 Hz.
When you start a recording you do not see the ECG traces on the screen and you see
in the upper right corner of your screen.
Check the COM port setting
Make sure that the cables are properly connected.
If you are working with the CardioPerfect Pro recorder, check if the batteries are
charged and properly installed.
Some buttons or menu entries are inactive.
This is probably caused by the fact that your user role does not allow you to perform
the actions of those buttons or menu entries.
Technical Support
If you have a technical question that you cannot answer with the provided tools, please contact
our Installation & Support department or contact your local distributor.
When you contact the Installation & Support department via phone, e-mail or fax, please
provide the following information:
Your name, company name, address, phone number, fax number and e-mail address.
Product serial number.
Exact product name and version number.
Type of operating system.
Type of installation (network or standalone).
Complete description of the problem and the steps to reproduce it. If applicable we
would also like to have the exact error message.
To view the Pocket ECG information:
1. In
the
System
menu, select
About
. The version and expiration date will appear.
2. Tap on the
Registration
button, the serial number, key and e-mail address
combination will appear.
