6.2.3 Problems during use
Problems with the food being cooked
Problem
Possible cause
Required response
Uneven browning
Suction panel not closed correct‐
ly
'Releasing and securing the suction
Cooking chamber not preheated Preheat the cooking chamber
Oven temperature too high
Select a lower oven temperature
and extend the cooking time
Heater has failed completely or
part of heater is faulty
Contacting customer service
Problems with the appliance
Problem
Possible cause
Required response
Appliance does not re‐
spond to any input for 10 -
20 seconds
Software crash
Press ON/OFF for 5 seconds or dis‐
connect the appliance from the
mains supply for 5 seconds
Appliance does not recog‐
nize the food
Camera not working
■
Check the network connection
■
Clean the outside of the camera
No longer able to switch
the appliance on or off
ON/OFF is blocked for 3 seconds Try again after 3 seconds.
Water runs out underneath
the appliance when closing
the appliance door
Whatever the cause
CAUTION! Contamination hazard
Discard any food that has come into
contact with this water.
Blockage or constriction in the
drain pipe or wastewater system
■
Check the drain pipe and custom‐
er’s wastewater system and clean
out if necessary
■
Fit funnel waste trap if necessary
Permanent drain connection on
appliances equipped with fully
automatic or semi-automatic
oven cleaning
Air vent blocked or covered
Remove obstruction
Appliance drain clogged
Clean appliance drain
Water standing in cooking
chamber
Oven drain is blocked
Rinse out oven drain
Steam is escaping from
the ventilation port on top
of the appliance
Faulty valve in ventilation port
WARNING Risk of scalding from hot
steam and vapour
Contacting customer service
Problems with cleaning
Problem
Possible cause
Required response
Black marks in the cooking
chamber
Incorrect cleaning agent
■
Use ConvoClean forte for fully
automatic oven cleaning using
connected canisters
■
Use ConvoClean forte S for
fully automatic oven cleaning
using single-measure dis‐
pensing
■
Use ConvoClean forte or Con‐
voClean new for semi-auto‐
matic oven cleaning
Water too hard
Adjust water hardness; see
'Technical data' in the installa‐
tion manual
6 Servicing procedures
User manual
90
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