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Water leaking from water
pipes or drain lines.
Plumbing needs repair.
See Note 3.
Compartment bottom
dirty with food drippings.
Juices and/or food leaking from
pans.
Put a solid pan under perforated pans to
catch drippings.
Put less food in pan.
PROBLEM
POSSIBLE CAUSE
REMEDY/REFERENCE
Amber light in reset
switch lights, and Boiler
stops producing steam.
Low water light remains
OFF.
High-pressure switch has been
activated.
Turn OFF power.
See Note 4. If condition repeats itself,
turn off Main External Power Switch.
See Note 1.
Inoperative controls.
See Note 1.
Amber light in reset
switch lights, and Boiler
stops producing steam.
Low Water Light is ON,
or Low Water Light came
ON briefly.
Water solenoid to the Boiler has
failed.
See Note 1.
Drain solenoid has failed
See Note 1.
Water pressure is low (or was low
briefly).
Turn OFF power.
See Note 4.
If condition repeats itself, turn OFF Main
External Power Switch.
See Note 3.
Inoperative controls.
See Note 1.
Abnormal amount of
steam coming from drain
during drain cycle.
Water solenoid to the Boiler has
failed.
See Note 1.
Drain solenoid has failed
See Note 1.
Water pressure is low (or was low
briefly).
Turn OFF power.
See Note 4.
If condition repeats itself, turn OFF Main
External Power Switch.
See Note 3.
Manual drain is not completely
closed.
Close manual drain completely (located
behind the lower right-side sliding panel).
Inoperative controls
See Note 1.
Flush solenoid has failed.
See Note 1.
Food takes too long to
cook
Pans too close to the bottom of
cooking compartment.
Put pans in racks near top of cooking
compartment.
Hot water connected to condenser
line.
Make proper connections.
See section on Water Supply.
See Note 3.
Steam generator scale buildup.
Descale steam generator with Cleveland
Range approved descaler.
Compartment overloaded with too
much food.
Put less food into pan.
Use fewer pans.
Suggested cooking times are
usually listed for cooking at sea
level.
Extend cooking times for altitudes above
2500 feet.
Condenser blocked.
See Note 1.
NOTES
1.
If the problem is inside the appliance, call a qualified Cleveland Range authorized service
representative or Cleveland Range. (Please have the model number and serial number ready when