Merrychef conneX Installation and User Manual
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12 Servicing information
12.2
Rectifying faults: problems in operation
Fault finding chart
Although every effort is made to ensure your oven will continue to perform to a high standard, please check the chart to see
if the problem can be easily resolved before contacting your service agent.
Problem
Possible cause
Remedy
The appliance does not work,
and the display screen is blank
The appliance has no power
▪
Check if there is a power cut.
▪
Check if the isolator switch is ON or the
appliance is plugged in correctly.
Some screen controls do not
work
Unauthorised access
Contact an authorised user.
Display shows a warning
message
Details are shown on screen
Follow the instructions displayed.
The appliance does not cook the
food correctly
▪
Appliance is not clean
▪
Food not at correct temperature
▪
Modified or wrong program selected
▪
Food wrapped
▪
Food removed early
▪
Clean the appliance (see '
Cleaning
Instructions
' on section 9)
▪
Use the correct cooking program.
▪
Unwrap food.
▪
Check if all the cooking stages have been
followed correctly.
The appliance does not finish
cooking
▪
Warning message displayed
▪
The appliance door is open
▪
No air filter or incorrectly fitted
▪
Overheating of the appliance
▪
Close the appliance door.
▪
Refit the air filter.
▪
Allow the appliance to cool down.
▪
Check and remove any restrictions around
the air vents.
Display shows an error code
Malfunction of the appliance
Note the error code and contact your
service agent.
