5.
If none of the above resolves the issue, the alerts may be because the system is detecting an active wearable that
you may be unaware of. Use the w10 Management App to determine which, if any, wearables are appearing in the
Dangerous Submersion Event page. If a wearable does appear in the list, see below, System goes into alert with
active wearables, but no one is submerged.
System goes into alert with active wearables, but no one is submerged.
1.
Scan the water immediately to confirm that there is no one (or pet) in the water. Glare, surface distortions, blind
spots, etc. may prevent you from seeing the possible victim.
2.
Scan the water to make sure that no wearable is fully submerged under water.
3.
Use the w10 Management app to determine which wearable, if any, is appearing in the Dangerous Submersion
Event page. If a wearable appears in the list the alert may be because the wearable is out of range, has a low
battery, or is in a location where its radio signals are being blocked by an obstruction.
4.
Check the status of the wearable using the app. If the wearable has a low battery remove it from the system (see
MANAGING WEARABLES section).
5.
If the wearable causing the alert does not have a low battery but its whereabouts are unknown, disable the
wearable from the system until the wearable is found. Once found you may re-enable the wearable (see
MANAGING WEARABLES section).
6.
If the wearable’s radio signals are being blocked by an obstruction, relocate the object causing the obstruction or
relocate the w10 (See UNDERSTANDING WHERE TO PLACE THE w20 HUB section).
7.
If the problem persists with more than one wearable, restart the w10 (see POWERING AND CHARGING YOUR
w10 Hub section).
8.
If restarting the w10 does not address the issue, move the w10 to a different location (see UNDERSTANDING
WHERE TO PLACE THE w10 HUB section).
The w10 Management App does not load or I am unable to connect to the w10.
1.
Confirm that your smart device has WiFi turned on.
2.
Confirm that your smart device is connected to the WAVE wireless network.
2.
Reload/refresh the WAVE Management App page until it reappears.
4.
If the above does not resolve the issue, restart the w10 following the steps in POWERING AND CHARGING
YOUR w10 Hub section.
A Tracker does not stay on.
1.
Some Trackers may expand when previously worn by a larger head. Gently bend the ends of the Tracker inwards
to return them to their original shape.
WAVE w10 Swimmer Safety System User Guide v0721-1
Page of
24
27
