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REV. 01 - OCTOBER 2020 - BLÜCHER
®
CONNECTED ROOF
23
11 Troubleshooting
In this section we have listed possible issues and how to troubleshoot.
Issue - SD card
Cause
Action
Gateway reports: ”SD card
missing”
Missing SD card
Insert SD card
File system corrupted
Format SD card
Defect SD card
Insert new SD card
Config file missing
Add config file to SD card or
Check the file name: Config.ini
Monitor connection
Intermittent connection
(Just after setup)
Distance too far
Wait up to 4 hours
Check signal strength
Move the Gateway closer to the
Monitor
Add external antenna
Add additional Gateway
Permanent connection loss
Wrong ID in config file
Distance too far
Check Config file
Move the Gateway closer to the
Monitor
Add external antenna
Add additional Gateway
Monitor battery issue
Replace Monitor
Defect Monitor
Replace Monitor
Expected alarm not
showing
Incorrect setup of the config file
Check config file:
Check if the correct alarm type is
chosen.
Check typing errors.
The relay does not enable/
disable as expected.
Incorrect setup of the config file
Check setpoint value in config file