Appendix C
67
C
Warranty Service
Warranty service is performed at no charge and at Waters’ option in one of three ways:
• A service representative is dispatched to the customer facility.
• The product is repaired at a Waters repair facility.
• Replacement parts with appropriate installation instructions are sent to the
customer.
Nonconforming products or parts are repaired, replaced with new or like-new parts, or
refunded in the amount of the purchase price, when the product is returned. Warranty
service is performed only if the customer notifies Waters during the applicable warranty
period.
Unless otherwise agreed at the time of sale, warranty service is not provided by
dispatching a service representative when the equipment has been removed from the
initial installation location to a new location outside the home country of the selling
company.
Warranty service is provided during business hours (8
AM
to 5
PM
, EST, Monday through
Friday). Service is not available when Waters offices are closed in observance of legal
holidays.
Warranty Service Exceptions
Warranty service is not performed on:
• Any product or part that has been repaired by others, improperly installed, altered,
or damaged in any way.
• Products or parts identified prior to sale as not manufactured by Waters. In such
cases, the warranty of the original manufacturer applies.
• Products that malfunction because the customer has failed to perform maintenance,
calibration checks, or observe good operating procedures.
• Products that malfunction due to the use of unapproved parts and operating
supplies.
Repair or replacement is not made:
• For expendable items such as gaskets, windows, lenses, and fuses, if such items
were operable at the time of initial use.
• Because of decomposition due to chemical action.
• For used equipment.
• Because of poor facilities, operating conditions, or utilities.
